(USA) Auto Care Center Coach

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper inventory levels. Budgets, forecasts sales, assesses economic trends, and community needs, and implements plans to correct any deficiencies.

What you'll do...

• Provides customer service and assistance by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, and maintaining a safe shopping environment.
• Creates and processes customer requests and service orders in accordance with company policies and procedures.
• Explains Auto Care Center and automotive products and services.
• Promotes technicians' training and certification on service-related procedures.
• Stages customer vehicles and assists with work flow as necessary.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise, securing fragile and high-shrink merchandise, maintaining equipment, handling customer and merchandise claims and returns, zoning the area, ordering, arranging, and organizing merchandise, and monitoring for environmental disposal (e.g., batteries, tires, oil, OSHA compliance, and ensuring customer safety and satisfaction).
• Captures and coordinates job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.
• Supervises and develops associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.

Compliance and Ethics

Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices. Act with Integrity: Builds high-performing teams, embraces differences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Benefits

• Competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
• Health benefits include medical, vision, and dental coverage.
• Financial benefits include 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• The amount you receive depends on your job classification and length of employment.
• It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices.
• LIVE BETTER U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see https://one.walmart.com/notices.

Minimum Qualifications

• 2 years experience in automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.

Preferred Qualifications

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in automotive service or service industry related field.
• Supervisory experience.
• ASE Certification.

Additional Compensation

Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential (where applicable).

Minimum Salary Range

The annual salary range for this position is $65,000.00 - $100,000.00.

Qualifications

• Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
• Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Location

The Primary Location for this position is 500 E ALICE ST, BAINBRIDGE, GA 39819-4998, United States of America.

Drug-Free Workplace

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.