(USA) Auto Care Center Coach

Position Summary

Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise, ensuring effective merchandise presentation, accurate and competitive pricing, and proper inventory levels.

What you'll do...

• Receives and stocks merchandise ensuring effective presentation, accurate pricing, and proper inventory levels.
• Budgets and forecasts sales, assesses economic trends and community needs, and implements plans to achieve sales and profit goals.
• Provides customer service by acknowledging customer needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
• Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up, cleaning, and organizing product displays, and securing merchandise.
• Handles customer and merchandise claims and returns, zonings the area, ordering supplies, and ensuring environmental compliance and customer safety and satisfaction.
• Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and identifying and addressing improvement opportunities.
• Supervises and develops associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering a belonging mindset in the workplace.
• Maintains compliance with company policies and procedures by implementing related action plans, utilizing the Open Door Policy, and providing direction and guidance on business processes and practices.

Pay

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses and may include Regional Pay Zone (RPZ) and Complex Structure differentials, depending on location and external factors.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits: Short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Additional compensation: Performance bonuses, regional pay zone differentials, and complex structure differentials.

Qualifications

• Minimum Qualifications:
  • 2 years experience in automotive service or service industry field.
  • 1 year of supervisory experience.
  • Valid driver's license.
• Preferred Qualifications:
  • Automotive Certification from Automotive Technical Institute.
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Experience in automotive service or service industry related field.
  • Supervisory experience.
  • ASE Certification.

Location

112 CARROLL ISLAND RD, BALTIMORE, MD 21220-2208, United States of America