(USA) Academy Coach

Position Summary

Coordinates and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

What you'll do...

• Conducts training classes in accordance with the block schedule by executing activities as designed, completing additional activities as indicated (e.g., monitoring Virtual Reality training utilization, overnight teaching, end-of-day activities across multiple Academy locations, including virtually).
• Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition, and promoting a belonging mindset in the workplace.
• Delivers training to facility level associates through Regional-level leadership by leveraging different modalities (e.g., in-person training, Academy Connect VR, future technology).
• Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities, educating associates on change initiatives through classroom training and virtual classroom facilitation.
• Serves as a resource for customer service, assisting in the execution of facilities processes, and executing tours to teach.
• Engages in content teachbacks and cofacilitation of content with peer Academy Coaches and Academy leaders with a focus on giving and receiving feedback using the Academy model.
• Conducts facilitation audits on all Academy roles.
• Participates in content development and reviews to provide feedback and suggestions to the Learning Services team.
• Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities, educating associates on change initiatives through classroom training and virtual classroom facilitation.
• Serves as a resource for customer service, assisting in the execution of facilities processes, and executing tours to teach.
• Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Conducts visits within facilities in assigned area to ensure classroom learnings are translating to expected performance of facility processes and reports to facility and catchment leadership.
• Engages in content teachbacks and cofacilitation of content with peer Academy Coaches and Academy leaders with a focus on giving and receiving feedback using the Academy model.
• Provides weekly leadership feedback on participants attending Salaried Manager Core training.
• Supports the adoption of structure and change initiatives through engaging with associates within home and assigned facilities, educating associates on change initiatives through classroom training and virtual classroom facilitation.
• Serves as a resource for customer service, assisting in the execution of facilities processes, and executing tours to teach.

Respect the Individual

• Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, and creates opportunities for all associates to thrive and perform.
• Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence, attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity

• Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values to support and foster the culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around, creates a sense of belonging, eliminates waste, participates in local giving, and acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members

• Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.
• Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence

• Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, encourages learning from mistakes, drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Additional Compensation

The annual salary range for this position is $65,000.00 - $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location), Complex Structure (based on external factors that create challenges), State Pay Differential (where applicable).

Minimum Qualifications

• Current Walmart associate with 18 months’ experience in Walmart operations as a salaried member of management supervising non-exempt associates/employees.
• Successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training (if applying for a position in a store that sells firearms).
• State issued Certificate of Eligibility (if applying for a position in a store that sells ammunition).

Preferred Qualifications

• Salaried Walmart operations experience supervising 5 or more direct reports with responsibility for performance management, mentoring, hiring, and firing.

Additional Information

• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• For information about PTO, see https://one.walmart.com/notices.
• This job has an additional differential to meet legislative requirements, where applicable.