[US] Subscriber Success Operations Intern

About the role

We are seeking a highly analytical and detail-oriented Subscriber Success Operations Intern to join our team for a 10–12 week internship, with the potential to continue part-time thereafter. This role is ideal for students interested in the intersection of data analytics, customer success strategy, and AI-driven insights within a SaaS environment.

Responsibilities

• Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals
• Analyze customer data to generate actionable account insights and identify trends impacting retention and growth
• Aid in building and improving reporting dashboards and recurring performance metrics
• Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions
• Help standardize and document customer success processes to improve scalability and consistency
• Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives
• Conduct data validation and ensure accuracy and integrity across reporting systems
• Prepare insights, summaries, and presentations for internal stakeholders

Qualifications

• Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field
• Strong analytical and problem-solving skills with attention to detail
• Experience or coursework in data analysis, reporting, or business intelligence tools
• Familiarity or interest in AI, machine learning, or data-driven decision-making
• Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus
• Strong communication skills, with the ability to translate data into insights
• Ability to manage multiple tasks and work in a fast-paced environment
• Interest in SaaS business models and customer success strategy preferred

Internship Details

• Duration: 10–12 weeks (Internship)
• Available to work 40–45 hours per week during the internship
• Potential for part-time continuation following the internship
• Expected graduation: Spring / May 2027

What You’ll Gain

• Hands-on experience with customer success operations and analytics in a SaaS company
• Exposure to AI-driven strategies for customer retention and risk management
• Opportunity to work on real datasets and influence decision-making processes
• Cross-functional collaboration and mentorship from experienced professionals