US Sales Operations & Onboarding Analyst
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to extract sections: About the role (Job Summary), Responsibilities (Key Responsibilities), Requirements (Required Qualifications), Qualifications (Preferred Experience?), Skills (Key Competencies), Benefits (Benefits section), Pay (Salary Range Information), Schedule (Hybrid / Remote With Occasional In-office Requirements). Also maybe "Work Shift" but schedule is covered.
We must ensure we only include sections that have real content. All these have content.
We must not include boilerplate like "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies..." That's introductory fluff but maybe part of About the role? It's generic company description. Should we include? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The opening paragraph is generic marketing fluff but not boilerplate? It's not legal/EEO. Might be considered part of company overview; but we could include under About the role? However the job summary already provides specifics. The generic fluff may be considered not substantive for the role. Might be safe to omit? The instruction says preserve ALL substantive information; not sure if that fluff is substantive. I'd lean to include a brief About the role paragraph that includes the job summary and maybe the company purpose? But they said do not repeat job title as heading. We can have
About the role
then with job summary and maybe the company purpose? The job summary includes: Reporting to the Associate Director, Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's "speed to ready" objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity. This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs.
That's substantive.
We can also include the hybrid/remote schedule under Schedule section.
Responsibilities: we have many bullet points under Key Responsibilities (multiple sub-sections). We need to turn them into
- . Should we keep subheadings? Probably just list each responsibility as li. Could group but okay.
Requirements: Required Qualifications bullet list.
Qualifications: Preferred Experience bullet list.
Skills: Key Competencies list.
Benefits: Benefits section with many items; we need to list as
- .
Pay: Salary Range Information.
Schedule: Hybrid / Remote With Occasional In-office Requirements paragraph.
We must not include duplicated lines. Ensure we don't include "Work Shift At BD, we reward..." that's boilerplate.
Also remove "Why Join Us?" etc. That's maybe not needed but could be considered substantive? It's generic motivational. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Why Join Us?" is not those but could be considered fluff. Safer to omit.
Also remove "Equal Opportunity Employer" etc.
Also remove "Required Skills Optional Skills Primary Work Location USA TX - San Antonio - Silicon Dr Additional Locations USA NJ - Franklin Lakes". That's metadata; we could fold minor metadata into a short
or drop it. Probably drop.
We need to output only HTML fragment.
Let's craft:
About the role
Reporting to the Associate Director, Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's "speed to ready" objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity. This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs.
Responsibilities
- Serve as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program, ensuring consistent delivery, quality, and continuous improvement across recurring onboarding cohorts.
- Lead engaging virtual onboarding sessions that accelerate new-hire readiness, reinforce key onboarding requirements, and support speed to productivity.
- Develop, maintain, and enhance NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources to ensure relevance, accuracy, and business alignment.
- Coordinate program schedules, agendas, and stakeholder participation while partnering with subject matter experts to deliver a high-quality onboarding experience.
- Assess learner understanding, onboarding effectiveness, and participant feedback to identify opportunities for improvement and strengthen program outcomes.
- Serve as a trusted resource for new hires and managers by responding to onboarding questions and helping resolve readiness gaps.
- Stay current on adult learning practices, virtual facilitation techniques, and onboarding trends to continuously improve the learner’s experience.
- Partner with Sales Operations, HR, IT, Compliance, and other functions to support pre-boarding readiness and ensure Day One requirements are completed successfully.
- Monitor onboarding milestones, identify risks or delay, and coordinate resolution of system access, credentialing, training, and compliance issues.
- Support continuous improvement initiatives that enhance onboarding efficiency, associate experience, and operational effectiveness.
- Administer day-to-day vendor credentialing activities, ensuring timely field access and compliance with customer, agency, and regulatory requirements.
- Manage new requests, renewals, document updates, account maintenance, deactivations, and issue resolution activities.
- Coordinate with credentialing agencies, healthcare customers, and internal stakeholders to resolve access barriers and support field readiness.
- Maintain credentialing documentation, SOPs, training materials, reporting tools, and knowledge resources to support program effectiveness.
- Monitor credentialing trends and identify opportunities to improve service, efficiency, compliance, and associate experience.
- Administer North America fleet, reimbursement, and non-fleet program activities in accordance with established policies and governance requirements.
- Serve as a primary contact for associates, leaders, vendors, and business partners to resolve routine program questions, issues, and escalations.
- Coordinate fleet activities including onboarding, offboarding, vehicle ordering, maintenance support, replacement cycles, inventory management, and vehicle disposition.
- Maintain fleet reporting and data related to utilization, billing, maintenance, incidents, violations, and program performance.
- Support process harmonization, automation, and continuous improvement initiatives that enhance operational efficiency and associate satisfaction.
- Review policy exception requests, prepare recommendations, and provide operational support across Sales Operations programs as needed.
- Deliver a high level of customer service while supporting associates, managers, and business partners across onboarding and Sales Operations programs.
- Maintain accurate documentation, operating procedures, and program records to support compliance and operational consistency.
- Identify opportunities to simplify processes, improve service delivery, and enhance the overall associate experience.
- Contribute to a culture of collaboration, accountability, continuous improvement, and operational excellence.
Requirements
- Bachelor's degree required or equivalent combination of education and relevant work experience.
- 5+ years of experience in Sales Operations, Commercial Operations, Learning & Development, Training, Customer Support Operations, or related business functions.
- Experience facilitating virtual training sessions and delivering content to diverse audiences.
- Demonstrated ability to manage multiple priorities, coordinate cross-functional stakeholders, and execute operational processes with accuracy and attention to detail.
- Strong communication, organization, problem-solving, and customer service skills.
Qualifications
- Experience developing and facilitating onboarding, training, or learning programs.
- Knowledge of adult learning principles and effective virtual facilitation techniques.
- Experience supporting sales, commercial, healthcare, or customer-facing organizations.
- Experience with learning management systems, onboarding programs, credentialing processes, or operational support functions.
- Experience in creating training materials, job aids, guides, videos, or other learning resources.
- Experience working within a matrixed environment and partnering across HR, IT, Sales, and Operations functions.
Skills
- Training Facilitation & Presentation Skills
- Customer Focus
- Organizational Agility
- Planning & Execution
- Collaboration & Partnership
- Continuous Improvement
- Communication & Influence
- Learning Agility
- Problem Solving & Critical Thinking
- Attention to Detail
- Time & Priority Management
- Service Excellence
Benefits
- Health and Well-being Benefits: Medical coverage, Health Savings Accounts, Flexible Spending Accounts, Dental coverage, Vision coverage, Hospital Care Insurance, Critical Illness Insurance, Accidental Injury Insurance, Life and AD&D insurance, Short-term disability coverage, Long-term disability insurance, Long-term care with life insurance
- Other Well-being Resources: Anxiety management program, Wellness incentives, Sleep improvement program, Diabetes management program, Virtual physical therapy, Emotional/mental health support programs, Weight management programs, Gastrointestinal health program, Substance use management program, Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- Retirement and Financial Well-being: BD 401(k) Plan, BD Deferred Compensation and Restoration Plan, 529 College Savings Plan, Financial counseling, Baxter Credit Union (BCU), Daily Pay, College financial aid and application guidance
- Life Balance Programs: Paid time off (PTO), including all required State leaves, Educational assistance/tuition reimbursement, MetLife Legal Plan, Group auto and home insurance, Pet insurance, Commuter benefits, Discounts on products and services, Academic Achievement Scholars
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to extract sections: About the role (Job Summary), Responsibilities (Key Responsibilities), Requirements (Required Qualifications), Qualifications (Preferred Experience?), Skills (Key Competencies), Benefits (Benefits section), Pay (Salary Range Information), Schedule (Hybrid / Remote With Occasional In-office Requirements). Also maybe "Work Shift" but schedule is covered. We must ensure we only include sections that have real content. All these have content. We must not include boilerplate like "We Are The People Who Give Possibilities Purpose BD is one of the largest global medical technology companies..." That's introductory fluff but maybe part of About the role? It's generic company description. Should we include? The instruction: preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The opening paragraph is generic marketing fluff but not boilerplate? It's not legal/EEO. Might be considered part of company overview; but we could include under About the role? However the job summary already provides specifics. The generic fluff may be considered not substantive for the role. Might be safe to omit? The instruction says preserve ALL substantive information; not sure if that fluff is substantive. I'd lean to include a brief About the role paragraph that includes the job summary and maybe the company purpose? But they said do not repeat job title as heading. We can have
About the role
thenwith job summary and maybe the company purpose? The job summary includes: Reporting to the Associate Director, Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's "speed to ready" objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity. This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs. That's substantive. We can also include the hybrid/remote schedule under Schedule section. Responsibilities: we have many bullet points under Key Responsibilities (multiple sub-sections). We need to turn them into
- . Should we keep subheadings? Probably just list each responsibility as li. Could group but okay.
Requirements: Required Qualifications bullet list.
Qualifications: Preferred Experience bullet list.
Skills: Key Competencies list.
Benefits: Benefits section with many items; we need to list as
- .
Pay: Salary Range Information.
Schedule: Hybrid / Remote With Occasional In-office Requirements paragraph.
We must not include duplicated lines. Ensure we don't include "Work Shift At BD, we reward..." that's boilerplate.
Also remove "Why Join Us?" etc. That's maybe not needed but could be considered substantive? It's generic motivational. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Why Join Us?" is not those but could be considered fluff. Safer to omit.
Also remove "Equal Opportunity Employer" etc.
Also remove "Required Skills Optional Skills Primary Work Location USA TX - San Antonio - Silicon Dr Additional Locations USA NJ - Franklin Lakes". That's metadata; we could fold minor metadata into a short
or drop it. Probably drop. We need to output only HTML fragment. Let's craft:
About the role
Reporting to the Associate Director, Sales Operations, this hybrid role serves as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program while supporting key Sales Operations functions, including Vendor Credentialing and Fleet Programs. The position plays a critical role in advancing BD's "speed to ready" objective by delivering consistent, compliant, and engaging onboarding experiences that accelerate new hire readiness and productivity. This role is accountable for the successful delivery, maintenance, and continuous improvement of the NHO program, including curriculum management, facilitation, stakeholder coordination, and learner support. In addition, the position executes and supports defined Sales Operations processes, ensuring timely service delivery, compliance, operational efficiency, and a positive associate experience across onboarding and field support programs.
Responsibilities
- Serve as the primary owner and facilitator of the U.S. Sales New Hire Orientation (NHO) program, ensuring consistent delivery, quality, and continuous improvement across recurring onboarding cohorts.
- Lead engaging virtual onboarding sessions that accelerate new-hire readiness, reinforce key onboarding requirements, and support speed to productivity.
- Develop, maintain, and enhance NHO curriculum, presentations, job aids, videos, assessments, and facilitator resources to ensure relevance, accuracy, and business alignment.
- Coordinate program schedules, agendas, and stakeholder participation while partnering with subject matter experts to deliver a high-quality onboarding experience.
- Assess learner understanding, onboarding effectiveness, and participant feedback to identify opportunities for improvement and strengthen program outcomes.
- Serve as a trusted resource for new hires and managers by responding to onboarding questions and helping resolve readiness gaps.
- Stay current on adult learning practices, virtual facilitation techniques, and onboarding trends to continuously improve the learner’s experience.
- Partner with Sales Operations, HR, IT, Compliance, and other functions to support pre-boarding readiness and ensure Day One requirements are completed successfully.
- Monitor onboarding milestones, identify risks or delay, and coordinate resolution of system access, credentialing, training, and compliance issues.
- Support continuous improvement initiatives that enhance onboarding efficiency, associate experience, and operational effectiveness.
- Administer day-to-day vendor credentialing activities, ensuring timely field access and compliance with customer, agency, and regulatory requirements.
- Manage new requests, renewals, document updates, account maintenance, deactivations, and issue resolution activities.
- Coordinate with credentialing agencies, healthcare customers, and internal stakeholders to resolve access barriers and support field readiness.
- Maintain credentialing documentation, SOPs, training materials, reporting tools, and knowledge resources to support program effectiveness.
- Monitor credentialing trends and identify opportunities to improve service, efficiency, compliance, and associate experience.
- Administer North America fleet, reimbursement, and non-fleet program activities in accordance with established policies and governance requirements.
- Serve as a primary contact for associates, leaders, vendors, and business partners to resolve routine program questions, issues, and escalations.
- Coordinate fleet activities including onboarding, offboarding, vehicle ordering, maintenance support, replacement cycles, inventory management, and vehicle disposition.
- Maintain fleet reporting and data related to utilization, billing, maintenance, incidents, violations, and program performance.
- Support process harmonization, automation, and continuous improvement initiatives that enhance operational efficiency and associate satisfaction.
- Review policy exception requests, prepare recommendations, and provide operational support across Sales Operations programs as needed.
- Deliver a high level of customer service while supporting associates, managers, and business partners across onboarding and Sales Operations programs.
- Maintain accurate documentation, operating procedures, and program records to support compliance and operational consistency.
- Identify opportunities to simplify processes, improve service delivery, and enhance the overall associate experience.
- Contribute to a culture of collaboration, accountability, continuous improvement, and operational excellence.
Requirements
- Bachelor's degree required or equivalent combination of education and relevant work experience.
- 5+ years of experience in Sales Operations, Commercial Operations, Learning & Development, Training, Customer Support Operations, or related business functions.
- Experience facilitating virtual training sessions and delivering content to diverse audiences.
- Demonstrated ability to manage multiple priorities, coordinate cross-functional stakeholders, and execute operational processes with accuracy and attention to detail.
- Strong communication, organization, problem-solving, and customer service skills.
Qualifications
- Experience developing and facilitating onboarding, training, or learning programs.
- Knowledge of adult learning principles and effective virtual facilitation techniques.
- Experience supporting sales, commercial, healthcare, or customer-facing organizations.
- Experience with learning management systems, onboarding programs, credentialing processes, or operational support functions.
- Experience in creating training materials, job aids, guides, videos, or other learning resources.
- Experience working within a matrixed environment and partnering across HR, IT, Sales, and Operations functions.
Skills
- Training Facilitation & Presentation Skills
- Customer Focus
- Organizational Agility
- Planning & Execution
- Collaboration & Partnership
- Continuous Improvement
- Communication & Influence
- Learning Agility
- Problem Solving & Critical Thinking
- Attention to Detail
- Time & Priority Management
- Service Excellence
Benefits
- Health and Well-being Benefits: Medical coverage, Health Savings Accounts, Flexible Spending Accounts, Dental coverage, Vision coverage, Hospital Care Insurance, Critical Illness Insurance, Accidental Injury Insurance, Life and AD&D insurance, Short-term disability coverage, Long-term disability insurance, Long-term care with life insurance
- Other Well-being Resources: Anxiety management program, Wellness incentives, Sleep improvement program, Diabetes management program, Virtual physical therapy, Emotional/mental health support programs, Weight management programs, Gastrointestinal health program, Substance use management program, Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- Retirement and Financial Well-being: BD 401(k) Plan, BD Deferred Compensation and Restoration Plan, 529 College Savings Plan, Financial counseling, Baxter Credit Union (BCU), Daily Pay, College financial aid and application guidance
- Life Balance Programs: Paid time off (PTO), including all required State leaves, Educational assistance/tuition reimbursement, MetLife Legal Plan, Group auto and home insurance, Pet insurance, Commuter benefits, Discounts on products and services, Academic Achievement Scholars
- .
Pay: Salary Range Information.
Schedule: Hybrid / Remote With Occasional In-office Requirements paragraph.
We must not include duplicated lines. Ensure we don't include "Work Shift At BD, we reward..." that's boilerplate.
Also remove "Why Join Us?" etc. That's maybe not needed but could be considered substantive? It's generic motivational. Might be considered boilerplate? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "Why Join Us?" is not those but could be considered fluff. Safer to omit.
Also remove "Equal Opportunity Employer" etc.
Also remove "Required Skills Optional Skills Primary Work Location USA TX - San Antonio - Silicon Dr Additional Locations USA NJ - Franklin Lakes". That's metadata; we could fold minor metadata into a short