[US DC] Senior Specialist, Physical Security

About the role

Support and coordinate all aspects of the organization's physical security program. Protect employees, visitors, facilities, assets, and information by implementing security procedures, managing access control systems, and ensuring compliance with company SOPs.

Responsibilities

• Monitor and manage Asset Protection Support Request Log
• Analyze and triage reported security system issues
• Action reporting and system change requests
• Escalate complex issues to level 2 support as necessary
• Monitor and respond to Lenel S2 Netbox System issues, triage and escalate
• Monitor and respond to system alerts in the Exacqvision video network, triage and escalate
• Review current training documents, updating versions as necessary
• Work with IT on equipment outages and other network issues
• Triage and provide remote support for urgent system issues as needed
• Manage security vendors by scheduling service, monitoring service calls, and certifying completion of work
• Work with team as needed to physically install, replace and/or remove cameras, S2 Nodes and other equipment
• Communicate effectively with all areas of the business in a clear and concise manner
• Travel approximately 25%

Qualifications

• Minimum 2 years as a Security or AP Supervisor
• Experience with maintaining Lenel S2 Netbox
• Experience working with Exacqvision or other Video Management Systems
• Experience servicing multiple sites remotely
• Basic understanding of IT Network Infrastructure protocols
• At least 2 years managing systems for multiple locations (e.g., card access, video system, incident/risk management systems)

Skills

• Hands-on problem solver
• Resilient and comfortable with occasional re-prioritization
• Focused on the best idea winning, not office politics
• Eager to learn on the job and grow from every task
• Consistently track KPIs and metrics in near real-time to spot trends and react early
• Customer-focused, understanding how to create value for your team’s customers
• Prefer sustainable growth over shortcuts, always considering long-term impact

Benefits

• Competitive hourly rate
• 401K company match that vests immediately upon participation
• Team bonus opportunities
• Generous PTO and flexible attendance policy
• Comprehensive health and wellness benefits with $0 monthly options, effective first day of employment
• Up to 85% discount on HelloFresh meal plan subscriptions (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to Employee Resource Groups (open to all employees, including BIPOC, women, veterans, parents, and LGBTQ+)
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company

Pay

Newark, NJ: $63,000—$67,500 USD
Illinois: $58,800—$63,000 USD