[US] Customer Success Intern

About the role

We are seeking a motivated and customer-focused Customer Success Intern to join our Strategic Relationship Management team for a 10–12 week summer internship. This role offers hands-on experience supporting customer success initiatives, account growth strategies, and relationship management within a SaaS environment.

Responsibilities

• Support the management of customer relationships by assisting with communications, follow-ups, and account activities
• Identify opportunities for account growth and deeper customer engagement through research and data analysis
• Aid in planning and coordinating customer programs, meetings, and engagement initiatives
• Collaborate with internal teams to support ongoing customer projects, pilots, and initiatives
• Conduct research on customer needs, market trends, and competitive landscape to inform growth strategies
• Prepare presentations, reports, and materials for customer meetings and internal reviews
• Participate in customer calls and internal strategy discussions to gain exposure to account management practices
• Develop a foundational understanding of Benchmark’s SaaS solutions and how they support customer success

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Marketing, Finance, Entrepreneurship, or a related field
• Expected graduation: Spring / May 2027
• Available to work 40–45 hours per week during the summer internship
• Strong interest in Customer Success, Account Management, Strategic Relationship Management, or Growth Strategy
• Excellent communication and interpersonal skills
• Strong organizational skills and ability to manage multiple tasks
• Analytical mindset with attention to detail
• Proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Interest in SaaS business models and growth strategy preferred