[US] Customer Success Associate

About the role

We are seeking a customer-focused Customer Success Associate to join our team and help drive satisfaction and growth across our existing customer portfolio. In this entry-level role, you will be responsible for building and nurturing strong customer relationships, identifying opportunities for deeper engagement, and ensuring a positive experience throughout the customer journey.

Responsibilities

• Drive customer satisfaction and growth among a portfolio of our existing customers.
• Continually grow existing customer relationships by identifying new business or growth opportunities to drive deeper engagement.
• Manage multiple priorities and activities for clients while effectively collaborating with delivery teams to ensure a positive customer experience.
• Collaborate with the customer and Benchmark's team members to support projects, pilots, renewals, and expansion opportunities.
• Effectively develop an understanding of Benchmark's SaaS offerings to inform the growth process and product roadmap.
• Collaborate with customers on-site or host them at the company's local offices for in-person meetings and project discussions.
• Attend quarterly meetings at the company's headquarters to align with the broader team and participate in strategic planning.
• Maintain a flexible schedule to accommodate travel and customer meeting requirements.

Qualifications

• Bachelor's degree required.
• Strong interest in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management with a demonstrated eagerness to learn and grow in these areas.
• Internship experience in this or a related field is a plus.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint, is required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS, preferred.
• Strong communication and interpersonal skills to effectively interact with customers and colleagues.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing schedules and environments.

Skills

• Strong interest in building a career in Customer Success, Strategic Relationship Management (SRM), or Account Management with a demonstrated eagerness to learn and grow in these areas.
• Internship experience in this or a related field is a plus.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint, is required.
• Ability to be flexible and adaptable.
• Ability to prioritize, execute projects, and manage time effectively.
• Empathetic, customer-first attitude.
• Experience with SaaS, preferred.
• Strong communication and interpersonal skills to effectively interact with customers and colleagues.
• Ability to work independently and as part of a team.
• Willingness to adapt to changing schedules and environments.

Benefits

• Annual bonus programs.
• Regular team-building events.
• Off-cycle reviews to promptly recognize and reward excellent performers.
• Engaging team activities including happy hours and exciting virtual events.
• Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate travel and customer meeting requirements.