US-Business Expert

Summary

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

About the role

You’re part of a team that’s passionate about helping businesses succeed. You create owners by connecting with new and existing business customers to identify opportunities, propose solutions, forecast needs, and close sales. Your knowledge of industry trends and expertise with Apple products and services — along with third-party technologies — help you to develop business solutions tailored to the needs of customers.

Responsibilities

• Establish and engage business customers by showcasing our technology.
• Help them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
• Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
• Serve as the go-to expert on business solutions, and mentor the team on business customer needs and solutions.
• Collaborate in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
• Lay a foundation for long-term relationships between local business customers and Apple Retail through proactive and informative engagement, exceptional service, and tailored recommendations.
• Maintain accurate business customer contact and relationship information in our Customer Relationship Management app so Apple has accurate business intelligence.
• Perform other tasks as needed, including but not limited to providing customer service and support in your line of business.

Requirements

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in your work location, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Have experience with Apple products, services, and solutions.
• Be proficient in the local language, both written and spoken (sign language supported).

Qualifications

• Show a track record of strong performance and results.
• Communicate effectively and tailor your communication style to different audiences.
• Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
• Build rapport and work effectively with both internal and external customers, including business owners and executives.
• Demonstrate excellent organizational skills, the ability to set priorities, and responsiveness to customer requests.
• Draw from a deep technical understanding of Apple products and services, both in store and online, along with expertise in business solutions and industry trends.
• Learn, navigate, and use new tools and systems.

Skills

• Exceptional interpersonal and influencing skills.
• Resource to the wider Retail Store or Contact Center team.
• Inclusive environment.
• Respect for differences and curiosity to learn.

Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Pay

N/A

Schedule

N/A

Benefits

N/A

Company

Apple

Location

N/A

Role Number

200663737-2151