US-Expert
Description
Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
Show a track record of producing top-performing sales and customer experience results.
Personalize solutions based on customer needs, and effectively communicate them.
Solve customer concerns using care, learning, and presentation skills.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Support and educate the broader team by sharing knowledge, experiences, and insights.
Minimum Qualifications
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
Preferred Qualifications
- Demonstrate knowledge of Apple products and services.
- Show a track record of producing top-performing sales and customer experience results.
- Show ability to solve customer concerns using care, learning, and presentation skills.
- Work in a fast-paced environment, often supporting multiple customers at the same time.
- Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
Company
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.