Urology Billing Representative

Aeroflow Health is transforming the home health products and equipment industry by prioritizing customers, community, and coworkers. We promote from within and reward employees who invest their time and talent, offering a stable, ethical environment for career growth across our four divisions: Urology, Diabetes, Mom & Baby, and Sleep.

About the role

Aeroflow Urology specializes in incontinence products—such as diapers, underpads, and catheter supplies—shipped directly to over 100,000 patients monthly nationwide. As a leader in the incontinence industry, we maintain a 4.9 out of 5-star average on over 7,000 Google reviews, thanks to outstanding customer service. The Urology Billing team handles denied insurance claims, provides medical documentation to carriers, addresses audits, and more.

Responsibilities

• Perform analytical work on denied claims
• Research insurance payer requirements
• Solve problems and find innovative solutions
• Prioritize multiple responsibilities
• Make and receive calls with a professional demeanor
• Understand reimbursement policies
• Use technology comfortably
• Monitor reports to identify trends, concerns, or areas for improvement
• Discuss findings with potential reporting to management
• Ensure compliance with laws, regulations, and policies (a condition of employment and element of job performance)
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by schedule
• Perform other assigned duties

Requirements

• 2 years of recent work history

Qualifications

• Bachelor’s degree from an accredited university (any field) – desired
• Prior work experience in healthcare or health insurance – desired

Skills

• Detail-oriented and critical thinker
• Excellent customer service skills
• Highly organized
• Strong decision-maker
• Strong communicator
• Flexible and adaptable
• Empathetic, compassionate, and inclusive

Onboarding Timeline

First 30 days: Training on:

• 4 major internal programs
• Basic and complex strategies for resolving insurance claim denials
• Key metrics and KPIs
• Compliance rules and regulations

Training combines modules with one-on-one sessions with supervisors and billers.

After 30–45 days: Responsibilities include:

• Working an assigned billing report independently
• Answering phone calls independently
• Attending and contributing to meetings, including:
• Frequent one-on-one prioritization and Q&A sessions with supervisor
• Weekly all-team meetings with Urology Billing members
• Bi-monthly meetings with relevant support teams as needed

Expect 25% of time spent collaborating and 75% working independently.

Benefits

• Competitive pay
• Health plans with FSA or HSA options
• Dental and vision insurance
• Optional life insurance
• 401K with company match
• 12 weeks of parental leave for birthing parents / 4 weeks for non-birthing parents
• Additional parental benefits (fertility stipends, free diapers, breast pump)
• Paid holidays
• PTO accrual from day one
• Employee Assistance Programs

Aeroflow Health has been recognized as Family Forward Certified, Great Place to Work Certified, an Inc. 5000 Best Place to Work, and a recipient of the HME Excellence Award and Sky High Growth Award.