Urgent Care Veterinary Shift Lead

About the role

The Shift Lead will perform the duties of a Licensed Veterinary Technician and provide operational support across all shifts. The primary purpose is to ensure consistent leadership, support clients, coordinate staff, and maximize productivity and profitability.

Responsibilities

• Provide consistent leadership during each shift to support clients, coordinate paraprofessional staff, and steward hospital leadership goals.
• Partner with the Practice Manager and Lead DVM to ensure effective communication with clients, hospital team members, Field Leadership, and AVG/UV Support Center departments.
• Direct, plan, coordinate, and perform duties related to animal health and client education to ensure consistent, efficient, quality care for patients.
• Support the Practice Manager in hospital labor management, adjusting team schedules, and addressing broken equipment issues.
• Train and mentor new paraprofessional staff, assign cases to veterinary assistants, and resolve bottlenecks in medical operations.
• Assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Ensure effective communication between staff, clients, hospital leadership, and the Support Center.
• Perform other duties as assigned.

Requirements

• Must be able to lift 40 lbs.
• Regular on-site presence as an essential function of the role due to the nature of veterinary hospital operations.

Qualifications

• Two years of experience in healthcare, veterinary profession, or service-type industry.
• A medical background with medical terminology training.
• An associate degree or veterinary technician certification/licensure required at this time.
• Six months of prior experience in a management position strongly preferred.
• Animal handling experience including patient restraint, sample collection, and monitoring.
• Clinical skills including phlebotomy, catheter placement, laboratory analysis, and drug calculation.

Skills

• Professionalism, dependability, healthy and positive communication skills, and the ability to multi-task in a hands-on environment.
• Energetic people-and-pet person with excellent work ethic and social and organizational skills.
• Willingness to work flexible hours including evenings, weekends, and holidays.
• Prior customer service experience.
• Prior experience working with animals in a hospital setting.

Benefits

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Paid Parental Leave + Paid Maternity Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Scrub allowance
• Hands-on and E-training
• Professional growth opportunities
• Tuition assistance for prospective Veterinary Technician Students
• Tuition reimbursement for Credentialed/Registered Veterinary Technicians