Urbana- Assistant Branch Manager & Plumbing Sales

Connor Co., a company rich in history, is seeking a career-minded individual for a long-term Assistant Branch Manager & Inside Sales position in Urbana, IL. Candidates must be available to pass a pre-employment drug test and background check.

Responsibilities

• Develop and maintain strong relationships with employees and customers.
• Meet with manufacturer representatives regularly.
• Assist sales staff with developing and maintaining customer relations and collections when needed.
• Attend industry trade shows and product training.
• Follow directions and work with corporate employees to reach company goals.
• Supervise training of new hires and enforce all employment policies.
• Schedule work hours and oversee branch staff to ensure effective utilization of personnel.
• Identify career paths for qualified and interested candidates.
• Contribute to the organization’s effectiveness by offering information and opinions as a member of the management team.
• Maintain professional and technical knowledge through educational workshops, professional publications, and networking.
• Maintain correct inventory levels by communicating with the purchasing department.
• Read blueprints/schematics and accurately interpret customer needs.
• Work with customers and the outside sales team to offer appropriate solutions.
• Answer customer questions about products, prices, availability, product uses, and credit terms.
• Arrange and direct delivery of products.
• Assist outside salesman with quotes, orders, submittals, and O&M’s.
• Consult with clients post-sale to resolve problems and provide ongoing support.
• Demonstrate products, explain features, and solicit orders from regular and prospective customers.
• Emphasize product features based on customer needs and technical knowledge.
• Enhance the organization’s reputation by accepting ownership for new and different requests.
• Ensure timely order processing and confirmation.
• Enter sales orders into the Eclipse system and pick customer order tickets.
• Estimate or quote prices, credit terms, warranties, and delivery dates.
• Follow up on estimates and bids submitted to customers.
• Handle incoming customer requests for quotes and product information.
• Identify prospective customers and develop territories using directories and leads.
• Manage assigned customer orders from origination to delivery.
• Merchandise and stock products on displays and in self-service areas.
• Monitor market conditions, product innovations, and competitors’ products, pricing, and sales.
• Occasionally visit job sites to troubleshoot unresolved problems.
• Process warranty claims.
• Provide the Branch Manager with reports or additional tasks as requested.
• Provide customers with product brochures, catalogs, and information on the full range of products.
• Provide post-sales follow-up and technical support, including monitoring shipping and delivery status.
• Recommend products based on customer needs and interests.
• Resolve or forward customer complaints.
• Work with customers, outside sales, and internal/external suppliers to resolve issues.
• Collaborate with other departments (e.g., factory, warranty, finance) to answer questions.
• Perform other duties as requested.

Requirements

• High School Diploma or equivalent.
• Strong management or supervisory background.
• Plumbing experience (residential, commercial, industrial).

Skills

• Ability to learn Eclipse software.
• Ability to perform assignments with minimal supervision and under tight deadlines.
• Critical thinking and problem-solving skills.
• Mathematical reasoning to choose correct methods or formulas.
• Ability to determine and prioritize workload.
• Detail-oriented and focused for accuracy.
• Strong interpersonal communication skills.
• Patient and professional attitude while managing a busy workload.
• Strong organizational skills.

Equipment Used

• PC
• Calculator
• Fax
• Telephone
• Photocopy Machine
• Forklift

Working Conditions

• Normal warehouse environment.
• Exposure to varying weather conditions and temperatures in the warehouse and on the loading dock.
• Physical strength to lift 50 pounds regularly and up to 75 pounds occasionally.

Benefits

• Medical, Dental, and Vision coverage.
• Voluntary Term Life insurance.
• Medical & Dependent Care Flexible Spending accounts.
• 401k retirement plan.
• Paid Time Off (PTO).
• 8 paid holidays.
• Benefits covered 100% by Connor Co. for full-time employees include:
  • $10,000 in life insurance.
  • Short-Term Disability.
  • Long-Term Disability.