Uptiv Health : Patient and Provider Guide (PPG), Remote

About the role

Become part of the groundbreaking team to humanize the complex chronic care delivery! Our Full Time Patient and Provider Guide (PPG) will be part of our agile team, making the future of complex chronic care delivery the way it should be – human-centered and personalized.

Responsibilities

• Serve as the first point of contact via phone, email, text (via platform), answering inquiries from referring providers and patients in a timely, accurate, and warm manner
• Own patient scheduling and onboarding; to include initial scheduling and rescheduling
• Own all inbound / outbound patient and provider comms
• Meticulously document all patient and provider communications and action as appropriately

Requirements

• You will have 2+ years of clinical experience patient phone support experience in either the payer, hospital system, digital health, clinic based, or revenue cycle management working environments
• Strong customer service orientation, able to accurately relay detailed information to people of all backgrounds
• Detailed familiarity with injection and infusion therapy
• Strong understanding of clinical processes and protocols

Qualifications

• Ability to navigate and notate key details in Electronic Health Record (EHR) systems
• Ability to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• Able to navigate and notate key details in Electronic Health Record (EHR) systems
• Able to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• Able to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment

Skills

• Ability to navigate and notate key details in Electronic Health Record (EHR) systems
• Ability to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• Able to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• Able to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment
• Able to analyze, order, and synchronize multiple high impact priorities in a fast-paced work environment

Benefits

• Health, Dental and Vision insurance
• 401(k) Retirement Plan
• Paid Sick Leave and PTO

Pay

Compensation is commensurate with experience.

Schedule

The role is fully remote.