Jobs · OTHR

Upsell Representative

Arketa · United States · 3 wk ago
RemoteRemoteOTHR$55k–$60k/yrFull-time
We need to output HTML fragment with sections: About the role? Actually the posting includes sections: About Arketa, About The Role, About The Team, What You'll Do, What success looks like, What we're looking for, You Should Apply If..., You May Not Want to Apply If..., What we offer, Compensation Range, etc. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should map content to appropriate headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we need to decide which sections to include based on content. We should not repeat job title as heading. We should not include Job ID etc. Remove boilerplate (EEO etc). We must preserve all substantive info. We need to decide sections: About the role (maybe combine About The Role and About The Team?). Responsibilities (What You'll Do). Requirements/Qualifications (What we're looking for). Benefits (What we offer). Pay (Compensation details). Possibly Schedule? Not present. So we omit Schedule if not present. We must not emit a heading with filler/placeholder text. So only include sections where we have real content. We need to use
  • for any list of duties/requirements/benefits, and

    for prose. We need to preserve all substantive info; do not invent or summarize away detail. We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Thus we need to strip out the EEO paragraph at end, also maybe "Compensation Range: $55K - $60K" is part of Pay. We need to include "About Arketa" maybe as a brief intro? Not required as heading? Could be a

    before sections. The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings like or

    ? It says use

    for section headings (e.g. About the role...). Likely they want only those headings as

    . We can still have

    for intro text. Thus output: maybe a

    about Arketa (the first paragraph). Then

    About the role

    with content from About The Role and About The Team combined? Could separate but both are about role/team. Could make two sections: About the role and About the team. But they said prefer a few substantive sections over many thin ones. So maybe combine role and team into one About the role section. Then

    Responsibilities

    with list from What You'll Do. Then

    Requirements

    (or Qualifications) with list from What we're looking for. Then

    Benefits

    with list from What we offer (ownership, salary, stock options, commission, unlimited PTO, medical/dental/vision, fitness class reimbursement, parental leave policy). Also maybe mention equity. Then

    Pay

    with details: base salary $60k, commission OTE $35k, uncapped, on-target earnings $95k, equity, compensation range $55k-$60k. We must not include placeholder like "commensurate with experience". We have actual numbers. We need to ensure we don't repeat info unnecessarily. We must not include application instructions like "You Should Apply If..." etc. Those are not application instructions but rather motivational statements. They might be considered part of "What we're looking for"? Actually they are separate sections: "You Should Apply If You ..." and "You May Not Want to Apply If ...". These are not exactly requirements but could be considered part of culture fit. The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we need to keep that info. Where to place? Could be under a section like "Who thrives here" or "Is this for you?" but we only allowed certain headings. However we could incorporate them into Requirements or Benefits? Might be better to create a section "Is this role for you?" but not in allowed list. The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use

    for section headings (e.g. those). Likely they expect us to use those headings only. So we need to map the "You Should Apply If" and "You May Not Want to Apply If" into existing sections like Requirements or maybe Benefits? They are more about motivation/culture. Could be part of "Requirements" as soft skills? Or we could create a section "Skills" for those. The list includes Skills as possible heading. So we could put those motivational statements under Skills. Thus we can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay. We need to ensure we don't create empty sections. Now let's extract content. About Arketa paragraph: "Arketa is building the operating system for modern fitness and wellness. Our mission is to make wellness more accessible by empowering studios and wellness entrepreneurs to grow beyond in-person classes. We provide a powerful, all-in-one platform to manage and scale hybrid wellness businesses, whether online, in-person, or both. With Arketa, studios can manage schedules, accept bookings and payments, build on-demand video libraries, host retreats, run automated marketing, and launch fully branded apps and websites. We make it simple for founders to deliver a seamless, professional experience across every customer touchpoint. We've raised $15M in Series A funding and are growing quickly. It's a unique moment to join us. We're building a category-defining company in a fast-moving space, and we're looking for a leader who is excited to help shape what world-class partner support looks like in the wellness category." We can keep that as a

    before sections. About The Role: "As our Upsell Representative, you'll grow revenue inside our existing customer base by selling Arketa's full suite of add-on products, including our branded app, website, marketing, and phone products. As the flagship of this role, you'll pioneer our brand-new Payroll product as one of the very first people ever to sell it. You'll help shape the pitch, the playbook, and the motion from the ground up. Working closely with Customer Success, you'll identify the right accounts, run tailored value conversations, and own the full expansion cycle from opportunity to close. This is a high-impact, ground-floor role for a seller who is energized by brand-new products and a clear path to grow revenue per customer." About The Team: "You'll sit on the Sales team and work shoulder to shoulder with Customer Success, who know our install base better than anyone and will be your closest partner in spotting the right accounts. You'll also work directly with the Payroll and Product teams, feeding real customer signal back into a product that is still taking shape. This is a small, fast-moving team where the person doing the work also writes the playbook. If you like having a real say in how a motion gets built rather than inheriting one, this is that seat. You'll be given all inbound expansion interest, so your time goes into conversations and closing, not cold prospecting." Combine these into About the role section. What You'll Do (Responsibilities): list bullet points: - Own the full expansion cycle, from spotting the opportunity to close, for Arketa's add-on products across the existing customer base - Pioneer our brand-new Payroll product as the flagship, alongside the full add-on suite (branded app, website, marketing, phone, and more) - Partner with Customer Success to identify and prioritize the right accounts using product usage and account data - Run tailored demos and ROI conversations that connect each add-on to the studio's goals - Meet and exceed your expansion and upsell quota - Maintain accurate pipeline management and expert-level forecasting in HubSpot - Help build the playbook: messaging, objection handling, and best practices for brand-new products - Feed structured product feedback back to the Payroll and Product teams - Use AI (Claude) to research accounts, personalize outreach, and move deals faster - Be an exemplary ambassador for Arketa, both internally and externally What success looks like (30/60/90 days) could be part of Responsibilities or maybe a separate section but we can incorporate into Responsibilities as prose? It's substantive. Could be a

    after the list. What we're looking for (Requirements): list: - 2+ years in SaaS sales, account management, or expansion and upsell, ideally selling into an existing customer base - Comfortable being an early seller of new products, where you help define the pitch and playbook - Strong at value and ROI conversations, and at multi-product storytelling - Excellent pipeline discipline and forecasting. You keep HubSpot immaculate - A relationship-led seller with a track record of exceeding quota - Strong written and verbal communicator. Scrappy and resourceful - Hands-on with AI (Claude) and comfortable with a modern sales stack (HubSpot, Avoma, Nooks) - Passion for fitness, wellness, and helping studios grow - BA/BS preferred. - Bonus: Exposure to payroll, fintech, accounting, or embedded finance products - Experience selling payroll or financial software to small businesses - Experience launching a brand-new product line or expansion motion - Familiarity with the wellness and studio space (Mindbody, WellnessLiving, Mariana Tek, Momence) - Based in or near NYC, where our office is You Should Apply If ... and You May Not Want to Apply If ... could go under Skills or maybe a separate section "Is this role for you?" but we can put them under Skills as bullet points. What we offer (Benefits): list: - Ownership and Opportunity for Advancement - Competitive Salary and Stock Options and uncapped, performance-based commission - Unlimited PTO: our policy is designed to give you the flexibility to rest, recharge, and take care of personal needs, while staying aligned with your team and responsibilities. - Medical, dental and vision health insurance - Fitness Class Reimbursement: we're committed to supporting both employee wellness and our industry relationships. As an Arketa employee we see movement as opportunity. - Parental Leave Policy Also mention equity. Pay details: base salary $60,000 depending on experience and qualifications. Commission and variable pay: on-target commission of approximately $35,000 per year at run-rate, paid monthly against an expansion quota. Commission is uncapped. On target earnings: approximately $95,000 per year at 100% of quota, at run-rate. Because commission is paid monthly across the first 12 months of each sale, first-year earnings ramp over the course of the year. In addition to base pay and commission, we offer equity. Compensation Range: $55K - $60K. We need to present Pay section with those details. We must not include boilerplate like EEO paragraph at end. Also remove duplicated lines. Now construct HTML. We'll start with a

    for About Arketa. Then

    About the role

    with

    combining role and team description. Then

    Responsibilities

    with
    • list. Then

      Requirements

      with
      • list. Then

        Skills

        with
        • list for You Should Apply If / You May Not Want to Apply If. Then

          Benefits

          with
          • list. Then <

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