UPS Service Engineer

About the Role

The UPS Service Engineer for Uninterrupted Power Source (UPS) systems is responsible for refurbishing, installation, preventive maintenance, routine repair and troubleshooting of UPS systems and equipment for electronic, mechanical and electrical requirements. This position provides emergency services as required and serves customers throughout the continental U.S.

Responsibilities

• Uses thorough knowledge of the construction, installation, operation, and troubleshooting of sophisticated circuitry and controls associated with UPS projects.
• Applies an intensive and diversified knowledge of complete UPS start‑up, testing and operations.
• Builds battery systems and prepares equipment for shipment to the customer's site.
• Performs commissioning‑focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on‑site testing.
• Responsible for commissioning, maintaining and providing emergency support at customers' sites.
• Provides battery and equipment replacement when necessary.
• Performs quality control and site inspections.
• Drives a DOT‑regulated commercial vehicle, loads and unloads trucks, and hauls and hoists materials.
• Organizes warehouse and logs equipment inventory.
• When not in the field, performs equipment testing and rebuilds older systems.
• Seeks appropriate training and discusses maintenance or operation problems with technical support.
• Participates in the development of Methods of Procedures (MOPs).
• Consults with supervisor concerning unusual problems and developments.
• Reads electrical schematics and single‑line diagrams.
• Installs and maintains 3‑phase/480 V and 208 V systems.
• Uses electrical/electronic test equipment and electricity fundamentals daily.
• Analyzes test data and recognizes deviation from acceptable values.
• Works with critical power infrastructure for data‑center environments.
• Interprets electrical one‑line diagrams and schematics to component level.
• Applies working knowledge of electronic theory and UPS systems.
• Evaluates the operating conditions of UPS equipment.
• Interacts with all levels of internal employees and customers.
• Completes comprehensive field service reports in a timely manner.
• Applies knowledge of equipment manufacturer’s specifications.
• Provides proactive recommendations to clients.
• Must participate and successfully complete all required training.
• Performs other duties as assigned.

Requirements

• Associate’s Degree in Electronics, Military Electronics Training equivalent, Trade School Training equivalent with 2+ years relevant experience, or 5+ years relevant experience in the field.

Skills

• Working knowledge of 12 VDC, 120 VAC, 208 VAC, 480 VAC and 3‑phase systems.
• Experience with UPS systems (25 kVA and larger preferred).
• Strong analytical and technical skills, diagnostic capabilities, and ability to learn new technologies and systems.
• Ability to read schematics, drawings, and company technical publications.
• Knowledge of troubleshooting, test, and repair techniques.
• Strong mechanical aptitude.
• UPS OEM factory training or experience with Vertiv/Liebert, APC/MGE/Schneider, or Eaton/Powerware (a plus).
• Excellent verbal and written communication and customer‑relation skills.
• Ability to work independently, resourcefully, with good initiative and a positive attitude.
• Ability to follow directions with attention to detail.
• Valid driver’s license with good driving record; ability to obtain a DOT medical certificate, pass drug and alcohol screening, and comply with DOT regulations.
• Willingness to work varied shifts to support a 24/7/365 operation, including nights, weekends, holidays, and serve on a rotating on‑call team for emergency calls.
• Proficiency with Microsoft Outlook, Excel, Word, and other applicable applications.

Pay

$100,000 to $150,000 annually

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule

Varied shifts to support a 24/7/365 operation, including nights, weekends, and holidays; rotating on‑call team for emergency calls.