Unthread

About the role

Unthread offers a Slack inbox for customer support teams to assign, prioritize, and escalate inbound requests entirely within Slack. It also includes assigning, triaging, escalating, collaborating, educating, and measuring, enabling clients to easily integrate their services for business planning and prioritization.

Responsibilities

- Assign, prioritize, and escalate inbound requests within Slack. - Triage and escalate issues effectively. - Collaborate with team members to resolve customer inquiries. - Educate customers on using the platform features. - Measure and report on the performance of support interactions.

Requirements

- Experience in customer support or a related field. - Strong communication skills. - Ability to work independently and manage multiple tasks simultaneously. - Familiarity with Slack and other collaboration tools.

Qualifications

- Bachelor's degree in a relevant field or equivalent experience. - Proven ability to handle complex customer inquiries. - Excellent problem-solving and analytical skills.

Skills

- Proficiency in Slack and other collaboration tools. - Strong organizational and time management skills. - Ability to work in a fast-paced environment.

Benefits

- Flexible working hours. - Opportunity to work on innovative AI solutions. - Competitive salary and benefits package.

Pay

Commensurate with experience.

Schedule

Full-time.

Company Information

- Location: New York, NY, USA - Industry: Artificial Intelligence (AI), Customer Service, SaaS, Software - Size: 1 - 10 employees - Stage: Seed - Founded: 2022