Unloading

About the role

Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross‑trained to work in multiple areas of the store to support business needs.

Responsibilities

• Role model established customer experience practices with internal and external customers.
• Support and embody a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases/returns and count change back to the customer according to established operating procedures.
• Promote credit and loyalty programs.
• Maintain and uphold merchandising philosophy and follow established merchandising procedures and standards.
• Accurately process and prepare merchandise for the sales floor following company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain all organizational, cleanliness, and recovery standards for the sales floor and participate in the maintenance/cleanliness of the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to all labor laws, policies, and procedures.
• Support and participate in store shrink reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capability to multi‑task and respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Effective teamwork with peers and supervisors.
• Retail customer experience preferred.

Benefits

• Associate discount; Employee Assistance Program; smoking cessation; bereavement support.
• 401(k) with associate contributions; 401(k) match for eligible employees.
• Child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses.
• Medical, dental, and vision coverage; Health Savings Account; health care Flexible Spending Account.
• Life insurance; short‑ and long‑term disability.
• Paid parental leave; paid holidays, vacation, and sick leave.
• Auto and home insurance discounts; scholarship program; adoption assistance.

Pay

This position has a starting pay range of $16.80 to $17.30 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.