Unregulated Operations Investigator IV

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey.

Responsibilities

• Initiates investigations of unregulated operations based on priority and level of risk identified in the intake report.
• Conducts thorough walk-through of child care facilities to evaluate risk and determine whether child care is provided, determine if the operation is subject to child care regulation, and identify next steps to ensure risk is mitigated.
• Conducts interviews with the child care facility staff, children, parents, neighbors and anyone else who might have knowledge regarding the allegations.
• Addresses any conflicting information and may be required to deescalate situations where the alleged provider is being uncooperative.
• Surveillance will be conducted to establish whether child care is occurring or to verify information provided as part of the investigation. Extensive documentation is required to support the investigation findings and notification to those being investigated.
• Searches for unregulated operations through proactive searches and reports received through the intake process.
• Evaluates and assesses exemption requests according to Child Care Regulation policy and procedure.
• Acts as lead community engagement and outreach specialist for Child Care Regulation, educating families and communities on the rules related to child care and benefits of choosing regulated child care, empowering families to choose regulated child care, and expanding the child care care community to support capacity building.
• Identifies and initiates enforcement action recommendations for high risk operations and operations failing to cooperate or meet compliance.
• Maintains continuing education and current knowledge of child development, investigation and regulatory practices, health and safety, applicable laws and rules, and regulated fields to support the mission of Child Care Regulation.

Requirements

• Graduation from an accredited four-year college or university with a degree in Human Development, Early Childhood Development, Social Services, Education, Criminal Justice, Psychology, Public Health, Family Studies or other closely related field or experience that is equivalent to a four-year degree.
• Experience in evaluating and analyzing risk to children, preferred.
• Experience in participating in, leading or coordinating community engagement activities, preferred.

Qualifications

• Valid driver’s license.

Skills

• Knowledge of Texas laws and regulation.
• Skill in effective verbal and written communication.
• Skill in establishing and maintaining effective working relationships.
• Skill in applying emotional intelligence to all situations.
• Skill in establishing and building rapport.
• Skill in presenting, both in-person and virtually.
• Ability to critically think and identify risk and mitigation measures.
• Ability to work with diverse groups of people while promoting respect for cultural diversity in all working relationships.
• Ability to de-escalate situations with tact and diplomacy.
• Ability to self-start, organize, and manage priorities.
• Ability to operate basic office equipment including camera/AV equipment.
• Ability to travel.

Benefits

Comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

Pay

$5,368.08 - $6,779.25 per month

Schedule

Day shift