Unregulated Operations Investigator IV

About the role

This position performs highly complex (senior-level) investigative work of unregulated child care facilities in accordance with the Human Resources Code, Chapter 42, the Texas Administrative Code and Child Care Regulation Policy and Procedures Handbook. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Responsibilities

• Proactively searches for unregulated operations and identifies the appropriate level of risk at the time of intake based on due diligence searches.
• Conducts complex unregulated operation investigations. This includes interviewing caregivers, parents, children and anyone with knowledge of the care being provided, conducting surveillance to determine if child care is occurring or to verify information received as part of the investigation and thoroughly documenting findings.
• Evaluates, assesses and makes determinations on exemption requests.
• Acts as lead community engagement and outreach specialist for Child Care Regulation with a focus on educating communities and families on rules of regulation and the benefits of choosing regulated child care, empowering families to choose regulated child care and expanding the child care community. This may includes participation in community engagement events, conducting presentations, and seeking out community partners.
• Takes appropriate enforcement actions on high risk and/or non-compliant operations and educates potential providers on the benefits of becoming a regulated child care provider. This may include preparing legal documents to help support actions in coordination with the Office of the Attorney General.
• Represents Child Care Regulation while performing informational and educational presentations to the public, at conferences and when collaborating with child health and safety advocates.

Requirements

Graduation from an accredited four-year college or university with a degree in Human Development, Early Childhood Development, Social Services, Education, Criminal Justice, Psychology, Public Health, Family Studies or other closely related field or experience that is equivalent to a four-year degree. Experience and education may be substituted for one another on a year-to-year basis.

Experience in evaluating and analyzing risk to children, preferred.

Experience in participating in, leading or coordinating community engagement activities, preferred.

Qualifications

Knowledge of Texas laws and regulation.

Skill in effective verbal and written communication.

Skill in establishing and maintaining effective working relationships.

Skill in applying emotional intelligence to all situations.

Skill in establishing and building rapport.

Skill in presenting, both in-person and virtually.

Ability to critically think and identify risk and mitigation measures.

Ability to work with diverse groups of people while promoting respect for cultural diversity in all working relationships.

Ability to de-escalate situations with tact and diplomacy.

Ability to self-start, organize, and manage priorities.

Ability to operate basic office equipment including camera/AV equipment.

Ability to travel.

Skills

• Effective verbal and written communication.
• Establishing and maintaining effective working relationships.
• Applying emotional intelligence to all situations.
• Establishing and building rapport.
• Presenting, both in-person and virtually.
• Critically thinking and identifying risk and mitigation measures.
• Working with diverse groups of people while promoting respect for cultural diversity in all working relationships.
• De-escalating situations with tact and diplomacy.
• Self-starting, organizing, and managing priorities.
• Operating basic office equipment including camera/AV equipment.
• Traveling.

Benefits

N/A

Pay

$5,368.08 - $6,779.25 per month

Schedule

Day shift