University Security Communications Supervisor

Job Description: Communications Center Supervisor (Temporary, up to 3 months) Location: University campus, Washington, DC metro area Schedule: Full time, 40 hours per week, rotating shifts About The Role A university public safety department needs an experienced Communications Center Supervisor to lead its 24/7 emergency communications operation on a short-term basis. This is a civilian, non-sworn leadership role. You'll oversee dispatch staff, keep the center compliant with state 911 standards, and step in on the console whenever operations call for it. What you'll do Leadership and operations Manage the day-to-day operation of a round-the-clock public safety communications centerBuild and maintain shift schedules for dispatch staffSet performance expectations, conduct evaluations, and recommend additional training where neededTrain new dispatchers and deliver ongoing in-service trainingLook into concerns about center operations and prepare written findings or corrective action recommendationsMake sure the team stays professional, courteous, and service-focused with everyone who contacts the center Systems and compliance Keep the center in line with state 911 call-taking and response requirementsOversee access to the CJIS network and maintain your own CJIS certificationCoordinate upkeep of radio, phone, camera, and computer systems, place repair calls, and track service contract renewalsSupervise recordkeeping for Clery Act and UCR crime reportingCoordinate fingerprinting and background check services as requiredOversee daily parking enforcement records and assign related tasks to dispatch staff Dispatch duties (as needed) Operate radio, phone, CCTV, access control, and alarm monitoring systemsRelay information among officers, security staff, callers, and outside agenciesRun record and warrant checks for officersBroadcast descriptions of missing or wanted personsCoordinate with outside agencies on emergency air transport and other mutual aid responsesReview recorded lines and radio traffic for compliance and escalate urgent matters to the shift commanderRespond to emergencies such as fires, threats, and hazardous materials incidents according to department proceduresMaintain duty logs, assignment sheets, and written reports What You Bring Supervisory experience in a 911, police, or public safety communications centerCurrent CJIS certification, or the ability to obtain it quicklyWorking knowledge of Clery Act and UCR reporting (campus experience a plus)Strong judgment under pressure and clear, calm communicationAvailability for a rotating schedule $31.00 / hr LI23 LILive24