University of Pennsylvania - Course Materials Managers

Responsibilities

• Support all store operations and departments in partnership with the management team.
• Ensure availability of the right books in the right quantities at the right time.
• Work with campus partners, students, and faculty to increase adoptions, rentals, and promote digital sales.
• Execute textbook cycle from setup to returns independently or with support from team members.
• Use department-specific technology to answer questions about course materials, recommend products, and manage inventory.
• Maintain a working knowledge of all store departments to provide daily support and guidance.
• Assist customers and team members with purchasing textbooks, merchandise, or services.
• Tag, shelf, arrange, clean, and organize product or space within the store.
• Process sales transactions involving cash, credit, or financial aid payments as needed.

Qualifications

• 2+ years’ experience in a retail setting as a manager or buyer (preferred).
• High school diploma/GED required.
• Outstanding customer service skills to match customers to appropriate products.
• Basic reading, writing, and accounting skills required.
• Excellent customer service and communication skills needed.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.