Universal Teller

About the role

Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals.

Responsibilities

• Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
• Greet customers and establish a quality service environment by maintaining a friendly and courteous environment.
• Refer large withdrawals and account closures to supervisory staff for retention efforts.
• Process all teller transactions accurately and efficiently.
• Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
• Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
• Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
• Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
• May be required to assist other branch locations as needed.

Requirements

• Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
• Must wear a name tag which displays first and last name.
• Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
• Must be able to lift twenty pounds.
• Retail/sales experience or equivalent work experience preferred.