Teller

About the role

Ameris Bank seeks a dynamic and customer-focused individual to join our team as a Teller. This role requires a strong commitment to customer service and a willingness to learn and adapt to new banking products and services.

Responsibilities

• Provide prompt and efficient customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• May perform all sales and service functions of the branch as needed.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Requirements

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Industry and work experience: 1 or more years of customer service experience. Cash handling or sales experience preferred.
• Academic: High school diploma or GED required. Bachelor’s degree preferred or equivalent education and related training or experience required.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree preferred or equivalent education and related training or experience required.

Skills

• Customer service skills.
• Financial product knowledge.
• Basic computer skills.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Accidental Death & Dismemberment Coverage
• Long-Term Disability Coverage
• Paid Sick and Vacation Leave
• 11 Holidays
• Volunteer/Service Day
• Employee Stock Purchase Plan
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Health Savings Account
• Health Reimbursement Arrangement
• Supplemental Life & Other Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Legal Insurance
• Employee Assistance Program
• Employee Advocacy Program
• Tickets at Work (Entertainment discounts for Ameris Bank Employees)
• AT&T Employee Discount
• Wellness Discounts for Medical Premiums and Other Rewards
• Employee Referral Incentive
• Education Assistance
• Employee Resource Groups
• Banking Advantages For Employees