Teller

About the role

Ameris Bank seeks a dynamic and customer-focused individual to join our team as a Teller. This role is responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. The ideal candidate will have strong communication skills, a passion for customer service, and a willingness to learn and adapt to new technologies.

Responsibilities

• Provide prompt, professional customer service to customers and prospective customers.
• Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions.
• Work to understand the root causes of complex customer service issues and identify and implement resolutions.
• Accountable for achievement of defined sales and service goals.
• Maintain a working knowledge of banking products and promotions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Identify customer needs, cross-sell and up-sell opportunities, and make referrals within the branch.
• Ensure adequacy of currency and coin supply.
• Provide backup support to other branches as needed.
• May provide assistance and training to other colleagues and serve as a mentor.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Requirements

• Ability to perform accurate transactions.
• Successful completion of Teller training program and passing score on training post-test.
• Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• Industry and work experience: 1 or more years of customer service experience. Cash handling or sales experience preferred.
• Academic: High school diploma or GED required. Bachelor’s degree in finance or related field preferred.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in finance or related field preferred.

Skills

• Intermediate proficiency in Google Docs and Microsoft Office products.
• Intermediate PC proficiency.

Benefits

Ameris Bank offers a comprehensive employee benefit package, including medical, dental, and vision insurance, life insurance, accidental death & dismemberment coverage, long-term disability coverage, paid sick and vacation leave, 11 holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life & other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work (entertainment discounts for Ameris Bank Employees), AT&T employee discount, wellness discounts for medical premiums and other rewards, employee referral incentive, education assistance, and employee resource groups.