Universal Sales Representative

About the role

DentalPlans.com is seeking an enthusiastic B2C Telesales Agent (Universal Sales Representative) to help consumers across the country find the right Dental Savings Plan (DSP) to fit their needs.

Responsibilities

• Handle both inbound and outbound calls, connecting with a diverse range of customers.
• Guide customers through plan options with confidence, professionalism, and genuine care.
• Achieve and exceed monthly sales goals, conversion targets, and Key Performance Indicators (KPIs).
• Build strong connections with consumers through professional, clear, and friendly communication.
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms.
• Enroll consumers via inbound and outbound calls generated by company marketing efforts.
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information.
• Accurately document all interactions in line with standard operating procedures.
• Participate in ongoing training and coaching to sharpen your skills and boost performance.
• Adhere to all company policies, scripts, and designated processes.

Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience.
• Typically a Bachelor's Degree or global equivalent in related discipline.
• May hold one or more industry certifications; professional certification may be required to advance.
• Experienced in Microsoft Excel, and Microsoft Word.
• Knowledge of HFM and Great Plains or comparable financial systems.
• Proficiency and ability to learn in various related computer software applications.
• Strong ability to understand and communicate financial concepts.

Qualifications

• Bilingual (English and Spanish) or multilingual.
• Experience working with dental savings plans or health insurance.
• Experience using NICE CXOne.

Skills

• Self-motivation and performance orientation.
• Passion for helping people.

Benefits

• Robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Pay

The base pay for this role is $15.00 per hour plus tiered, uncapped commission, which is not included in the stated hourly rate. Average commission is typically $1,500-$2,500 per month, with top performers earning around $4,000-$7,000 in monthly commission.