Universal Sales Representative

About the role

DentalPlans.com is seeking an enthusiastic B2C Telesales Agent (Universal Sales Representative) to join our team. This inside sales role involves handling both inbound and outbound calls, connecting with a diverse range of customers, and guiding them through plan options with confidence, professionalism, and genuine care.

Responsibilities

• Handle both inbound and outbound calls
• Connect with a diverse range of customers
• Guide customers through plan options with confidence, professionalism, and genuine care
• Uncover consumer needs through effective questioning
• Recommend the most suitable Dental Savings Plan (DSP) for them or their family
• Achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes

Requirements

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience
• Typically a Bachelor's Degree or global equivalent in related discipline
• May hold one or more industry certifications; professional certification may be required to advance
• Experienced in Microsoft Excel, and Microsoft Word
• Knowledge of HFM and Great Plains or comparable financial systems
• Knowledge of Outlooksoft or comparable consolidation/reporting tools
• Proficiency and ability to learn in various related computer software applications
• Strong ability to understand and communicate financial concepts

Qualifications

• Bilingual (English and Spanish) or multilingual (optional)
• Experience working with dental savings plans or health insurance (optional)
• Experience using NICE CXOne (optional)

Skills

• Self-motivation and performance orientation
• Passion about helping people
• Effective questioning and consumer education skills
• Ability to navigate multiple system applications
• Strong communication and customer service skills

Benefits

The base pay for this role is $15.00 per hour plus tiered, uncapped commission, which is not included in the stated hourly rate. Average commission is typically $1,500-$2,500 per month, with top performers earning around $4,000-$7,000 in monthly commission. Additionally, Henry Schein, Inc. offers a robust benefits package including health coverage, retirement savings with company match, paid time off, parental leave, wellbeing resources, education support, and MORE!

Pay

The base pay for this role is $15.00 per hour.

Schedule

This is a full-time (40 hour/week) role. The exact shift will be determined based on business needs at the time of hire, with a possible start time between 8:30am and 10:30am EST and a possible end time between 5:30pm and 7:00pm EST. Candidates may reside in any U.S. time zone as long as they are able to work the assigned hours.