Universal Branch Representative- Pearland West

GCEFCU is searching for a Universal Branch Representative to deliver exceptional service and value to our members at our Pearland West branch, with the ability to float between branches if needed. The ideal candidate will be motivated, professional, and dedicated to guiding members toward the best credit union solutions for their financial needs.

About the role

This position has a schedule of Monday–Friday 8:00 AM–5:00 PM and alternating Saturdays.

Responsibilities

• Open, cross-sell, and maintain IRAs, CDs, DBAs, Trusts, Savings, Checking, and all other credit union accounts.
• Achieve or exceed established sales and service goals by building member relationships and cross-selling credit union products and services through education.
• Interact with members to resolve questions and build relationships.
• Process member financial transactions, including deposits, withdrawals, and loan payments; sell money orders and cashier’s checks; transfer amounts from member accounts as directed.
• Serve as a backup to the Teller Department.
• Float between branches regularly or as needed for proper staffing levels.
• Interview member loan applicants to gather information about their loan needs, earnings, and financial condition.
• Prepare loan applications for submittal to central underwriting.
• Prepare and/or review all loan documents for completeness and accuracy.
• Balance and maintain ITMs and branch vaults.
• Prepare and receive shipments from the Federal Reserve.
• Authorize changes to loan terms, waivers of payments, due date changes, and release collateral on existing loans.
• Ensure compliance with the Bank Secrecy Act and all governmental agency regulations and credit union policies.
• Identify and report transactions under the Bank Secrecy Act, obtain required information, and file reports.
• Comply with Federal Rules and Regulations as required by NCUA.
• Alert supervisory personnel to suspicious activity regarding transactions, including forgery, theft, fraud, kiting, or members avoiding CTRs.
• Maintain basic knowledge of lending regulations such as Truth in Lending, HMDA, Equal Credit Opportunity Act, Fair Credit Reporting Act, and other consumer-related laws.
• Maintain a working understanding of the Bank Secrecy Act, NCUA Privacy regulations, and other laws related to Truth-in-Savings, Electronic Fund Transfers, and Availability of Funds.
• Perform other duties as assigned.