Universal Branch Representative I - Part Time - 30 Hours

PRIMARY FUNCTION

The Universal Branch Representative performs the duties of both a Teller and Member Service Representative (platform). This role is vital in the delivery of an exceptional member experience while supporting branch sales and service strategies.

JOB DUTIES AND RESPONSIBILITIES

• Teller Responsibilities:
• Establishes member relationships through quality service and cross selling
• Handles each transaction proficiently and accurately, exercising good judgment and seeking approval for any transaction exceeding assigned levels of authority
• Performs paying and receiving functions with accurate balancing and reporting, including but not limited to deposits, check cashing, loan payments, miscellaneous sales, cash advances, etc.
• Disbursts cash accurately and maintains a cash drawer, balancing it daily
• Verifies and balances assigned cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies
• Maintains adequate cash and/or cash limits as required by VACU policy
• Evaluates needs of existing and prospective members and makes daily referrals to Member Service Representatives
• Absorbs and balances cash drawer daily with minimal cash variances. Assists in reconciling errors or discrepancies
• Member Service Responsibilities:
• Responsible for opening Memberships
• Responsible for opening all types of deposit accounts
• Able to provide assistance and maintenance on all deposit and loan accounts
• Referral based lending knowledge
• Affords appropriate assistance to members and prospective members
• Assesses each member’s financial needs to identify, cross-sell opportunities and expand relationships
• Make appropriate referrals to deepen member relationships
• Demonstrates the ability to make appropriate decisions in the best interest of VACU and the membership
• Engage members and prospective members in a professional and courteous manner in person and over the phone
• Possesses leadership skills to properly self-manage and guide co-workers consistently
• Possesses lobby leadership skills in order to maximize exceptional member experience
• Demonstrates appropriate knowledge of all VACU policies and procedures related to the platform and teller line, including Security and Information Security
• Answers member inquiries and cross-sells products and services of the credit union when appropriate
• Handles troubleshooting and special assignments in support of supervisor
• Ensures that business goals and individual member service and sales goals are consistently met
• Delivers high quality service and needs based sales to members
• Provides quality service by following all member service expectations
• Meets member needs by maintaining appropriate knowledge of all VACU products and services
• Answers the phone and responds to member phone inquiries professionally and accurately
• Builds and retains member relationships by performing follow – up and courtesy calls to members
• Meets expectations in all areas of teller and MSR performance documentation including service quality, operations, and sales
• Completes all required, ongoing enterprise level training including, but not limited to BSA, OFAC, and Information Security
• Reports all Risk Management Policy violations in accordance with policy
• Develops and maintains a working knowledge of all applicable federal and state regulations including corporate policies and procedures
• Stays up to date on all required loan documents, systems, credit reports and related lending documents

JOB QUALIFICATIONS

• Knowledge:
• Thorough understanding of products and services offered by financial institutions preferred
• Skills:
• Satisfactory computer skills required
• Abilities:
• Positive and effective communication and public relations skills, cross-selling, problem solving and interpersonal skills
• Sound judgment
• Ability to handle difficult situations
• Ability to handle multiple tasks
• Professional appearance and manner

Minimum Education and Experience:

• Minimum of high school diploma or equivalent
• Some college education or business courses preferred
• Customer/member service experience, preferably at a financial institution
• Cash handling/business experience at a financial institution
• Knowledge of TCD transaction and settlement procedures