Member Experience Representative I - Full Time (40 Hours)

About the role

Member Experience Representatives I (MERs) deliver extraordinary service while accurately and efficiently processing a variety of cash and inquiry transactions for members while adhering to applicable policies and procedures.

Responsibilities

• Accurately process transactions for members, including but not limited to, cashing checks, receiving deposits and payments, processing withdrawals, conducting information inquiries, processing credit card advances, processing transactions from night depository, etc. (60%)
• Listen actively to fully understand and answer members’ questions/concerns and offer guidance to appropriate products and services. (15%)
• Proactively identify and make appropriate qualified referrals for members that will save members time, money and/or provide peace of mind. (15%)
• Ensure proper policies, procedures, risk mitigation activities, and operating controls are followed. (i.e., security, member identification, fraud prevention, etc.). (5%)
• Balance assigned cash drawer during and at the end of each workday. (5%)
• Perform miscellaneous duties such as end of day activities, filing, answering phones, maintaining supplies, etc. (5%)

Requirements

• Must have a High School Diploma or equivalent or ten (10) years equivalent work experience.
• Must be able to learn and apply a variety of software applications.
• Must have accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service preferred.

Skills

• High School Diploma or equivalent or ten (10) years equivalent work experience.
• Some post-secondary education is preferred.
• Able to learn and apply a variety of software applications.
• Accurate keyboarding skills.
• Prior experience in a retail service environment to include cash handling and member service.

Benefits

N/A

Pay

Pay Classification: Non-Exempt (Hourly)
PG 10: $18.91 – $28.37 (Hourly)
Target Compensation: $21.00/Hr.

Schedule

Standard