Universal banker - Wescosville

Responsibilities

• Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards.
• Take personal initiative and serve as a positive example for others.
• Build customer relationships by representing QNB courteously, confidentially, and professionally, providing prompt and efficient service in processing transactions through consultative selling and cross-selling.
• Evaluate customer needs using open-ended questions and refer customers to appropriate resources.
• Open, close, and service all types of deposit products, including processing loans and disbursements.
• Perform branch functions requiring in-depth knowledge of transactions, such as paying and receiving, balancing cash drawers or Teller Cash Recycler (TCR), ATM operations, vault settlement, and daily office settlement.
• Assist in training personnel and may participate in committees (e.g., Safety Committee), sharing knowledge gained from meetings.
• Prepare and manage branch cash and settlement processes.
• Engage with others beyond basic instructions, fostering positive relationships.
• Support the community through involvement in local volunteer or charitable organizations.
• Complete assigned compliance training promptly and apply it to job duties.
• Be available during all branch operating hours, including holidays and weekends.
• Assume additional job-related duties as requested.

Requirements

• Proficiency in all aspects of the job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill annual re-certification requirements.
• Strong interpersonal skills to represent the Bank positively with internal and external customers.
• Ability to stand for prolonged periods, including all-day if necessary.
• Demonstrated success in motivating team members in QNB’s Service Excellence initiatives.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that align with QNB’s sales efforts, including identifying and fulfilling customers’ current and future needs.
• Strong reading, writing, and arithmetic skills.
• Adherence to QNB compliance in operations and security procedures, including government regulations and QNB policies.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations; ongoing employment contingent upon meeting requirements, including acceptable background investigation results.
• PA Notary certification as needed by the Branch (determined by Branch Manager); if required, must maintain certification by completing renewal prior to expiration.
• Ability to solve problems and work independently without supervision.

Preferred Qualifications

• Successful completion of Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active participation in championing and coaching Q2 Sales and Service, referrals, and product campaigns.