Universal Banker

Sales and service

• Provide both teller and platform support as needed to keep client wait times to a minimum and to provide quality customer service.
• Teller support includes performing daily processing of financial transactions, i.e. deposits, handling currency, coin, and cashing checks.
• Platform support includes opening checking accounts, savings accounts, and providing all other deposit product services.
• Identify client needs through consultative conversations and recommend appropriate products and services to meet those needs.
• Open and process new demand and time deposit accounts including savings accounts, IRAs, certificates of deposit, and money market accounts.
• Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships.
• Conduct regular outbound calls to clients and prospects, including participating in client/prospect calling activities during special deposit/loan campaigns.
• Aid clients with loan applications for personal/retail consumer needs and "handing off" the processing of these applications to the appropriate associate.

Client experience

• Research and resolve problems and respond to client inquiries on account status.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Operational efficiency

• Assist banking center associates with all aspects of daily operations as needed, including audit controls.
• Aid banking center management with "on the job training" of new associates.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.