Universal Banker - Warminster

Responsibilities

• Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards.
• Take personal initiative and serve as a positive example for others.
• Build customer relationships by representing QNB courteously, confidentially, and professionally, providing prompt and accurate service in processing transactions through consultative selling and cross-selling.
• Evaluate customer needs using open-ended questions and refer customers to appropriate resources.
• Open, close, and service all types of deposit products, handle loan disbursements, and perform branch functions requiring in-depth knowledge of transactions, including:
  • Perform paying and receiving Financial Service Representative functions.
  • Accurately balance cash drawer and/or Teller Cash Recycler (TCR) at the end of the day.
  • Manage ATM, vault settlement, and daily office settlement.
• Assist in training personnel and participate in committees (e.g., Safety Committee), sharing knowledge from committee meetings.
• Prepare and manage branch cash and settlement processes.
• Engage with others beyond basic transactional interactions.
• Support the community through involvement in local volunteer or charitable organizations.
• Complete assigned compliance training in a timely manner and apply training to duties.
• Available for all operating branch hours, including holidays and weekends.
• Assume additional job-related duties as requested.

Requirements

• Proficient in all aspects of the job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill annual re-certification requirements.
• Strong interpersonal skills to represent the Bank positively with internal and external customers.
• Able to stand for prolonged periods, including all-day if necessary.
• Ability to motivate team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Strong communication skills that align with QNB’s sales efforts, including identifying and fulfilling customers' current and future needs.
• Strong reading, writing, and arithmetic skills.
• Completion of high school, vocational training, or equivalent (some college courses preferred but not required).
• Adhere to QNB compliance in operations and security procedures, including government regulations and QNB policies.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations; ongoing employment contingent upon meeting requirements, including acceptable background investigation results.
• PA Notary certification as needed by the Branch (determined by Branch Manager). If required, maintain PA Notary status by completing renewal prior to expiration.
• Ability to solve problems and work independently without supervision.

Preferred Qualifications

• Successful completion of Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active championing of Q2 Sales and Service, referrals, and product campaigns.