Universal Banker – Warminster

Responsibilities

• Model Q2 Service and Sales programs with creativity and energy to achieve goals and meet or exceed quality standards.
• Take personal initiative and serve as a positive example for others.
• Build customer relationships by representing QNB courteously, confidentially, and professionally, providing prompt and accurate service in processing transactions through consultative selling and cross-selling.
• Evaluate customer needs using open-ended questions and refer customers to appropriate resources.
• Open, close, and service all types of deposit products, including processing loans.
• Perform branch functions requiring in-depth knowledge of transactions, such as paying and receiving, balancing cash drawers or Teller Cash Recycler (TCR), ATM operations, vault settlement, and daily office settlement.
• Assist in training personnel and may participate in committees (e.g., Safety Committee).
• Prepare and manage branch cash and settlement processes.
• Engage with others beyond basic instructions to foster teamwork.
• Support the community through involvement in local volunteer or charitable organizations.
• Complete assigned compliance training in a timely manner and apply training to job duties.
• Available during all operating branch hours, including holidays and weekends.
• Assume additional job-related duties as requested.

Requirements

• Proficient in all aspects of the job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist.
• Strong interpersonal skills to represent the Bank positively with internal and external customers.
• Ability to motivate team members in all aspects of QNB’s Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB’s sales efforts, including identifying and fulfilling customers' current and future needs.
• Strong reading, writing, and arithmetic skills; some college coursework preferred but not required.
• Adhere to government regulations, QNB policy, and established procedures for compliance in operations and security.
• Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations; ongoing employment contingent upon acceptable background investigation results.
• Annual re-certification of Universal Banker I requirements.
• PA Notary certification.
• Ability to solve problems and work independently without supervision.

Preferred Qualifications

• Successful completion of Banking Fundamentals and Consumer Lending.
• Strong product knowledge and active participation in Q2 Sales and Service, referrals, and product campaigns.