Universal Banker

Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate.

Responsibilities

• Serve as a consultant to customers by conducting customer financial profiles, identifying customer needs, cross-selling, and up-selling opportunities.
• Attract, expand, and retain customer relationships and contribute to the financial growth of the banking center.
• Proactively communicate with current and prospective clients to educate, ensure understanding, resolve issues, develop and maintain customer loyalty, and solicit feedback to improve bank performance.
• Apply need-based sales techniques and conduct customer financial profiles to identify products and services.
• Maintain a working knowledge of banking products and promotions.
• Open new accounts and service existing accounts.
• Achieve defined sales and service goals.
• Make recommendations to supervisors concerning budgetary needs of the branch and methods to improve the client’s experience.
• Understand the root causes of customer service issues and identify resolutions, involving supervisors on complex issues.
• Conduct onboarding activities for new clients.
• Provide backup support to other branches and employees as needed.
• Work on the teller line when needed, including operating the teller drawer, performing advanced teller functions, researching cash discrepancies, and handling complex customer transactions.
• Perform accurate transactions, balance each day, and verify cash totals.
• Scan daily proof work to the remote capture machine.
• Provide assistance and training to other colleagues and serve as a mentor.
• Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.
• 1 or more years of customer service experience required.
• Cash handling or sales experience preferred.
• High school diploma or GED required.
• Bachelor’s degree in business or related field preferred.

Benefits

• Medical, Dental, and Vision Insurance (Ameris Bank absorbs a major portion of the cost; coverage begins the first of the month following 30 days of employment).
• Life Insurance provided at no additional cost to employees.
• Accidental Death & Dismemberment Coverage.
• Long-Term Disability Coverage.
• Paid Sick and Vacation Leave.
• 11 Holidays plus a Volunteer/Service Day.
• Employee Stock Purchase Plan.
• 401(k) Retirement Plan (Ameris Bank matches 50% of your first 8% of contributions).
• Flexible Spending Accounts.
• Health Savings Account.
• Health Reimbursement Arrangement.
• Supplemental Life & Other Insurance Plans.
• Identity Theft Protection.
• Pet Insurance.
• Legal Insurance.
• Employee Assistance Program.
• Employee Advocacy Program.
• Tickets at Work (Entertainment discounts for Ameris Bank Employees).
• AT&T Employee Discount.
• Wellness Discounts for Medical Premiums and Other Rewards.
• Employee Referral Incentive.
• Education Assistance.
• Employee Resource Groups.

Banking Advantages for Employees

• Free Interest Checking.
• Free Safe Deposit Box.
• Free Money Orders, Travelers’ Checks, and Cashier Checks.
• Discount on Mortgage Origination Fee.
• Free Online Banking and Free Unlimited Online Bill Payment.
• Employee Banking Perks.