Universal Banker (UB Haygood Branch

About the role

Branch Delivery is responsible for delivering high-quality, consistent client experiences across branch locations while ensuring operational excellence and adherence to bank policies and regulatory requirements. Activities may include managing day-to-day branch service operations, supporting client transactions, ensuring accurate and timely execution of all frontline banking activities, coaching and supporting branch teams to meet performance expectations, implementing process improvements that strengthen service delivery, and monitoring operational controls to reduce risk and maintain compliance.

The Universal Banker Role responds to customers' needs by processing routine banking transactions at the teller window or on the platform under minimal supervision, and provides flexibility of coverage for the branch.

Responsibilities

• Managing day-to-day branch service operations
• Supporting client transactions
• Ensuring accurate and timely execution of all frontline banking activities
• Coaching and supporting branch teams to meet performance expectations
• Implementing process improvements that strengthen service delivery
• Monitoring operational controls to reduce risk and maintain compliance
• Opening new accounts
• Handling teller transactions
• Marketing and cross-selling bank products and services
• Resolving complex customer service issues
• Utilizing banking knowledge to identify additional sales and service opportunities
• Building rapport to engage prospects in a banking relationship and enhance existing customer relationships
• Referring customers to other banking services and other bank personnel as appropriate

Requirements

Typically requires 5+ years of relevant experience; may require vocational or technical training.

Qualifications

Must be able to stand for extended periods of time and lift objects up to 30 lbs.

Benefits

• Medical, dental, vision, life insurance
• Disability coverage
• Paid time off
• Retirement savings through a 401(k) plan
• Wellness resources
• Other programs designed to support teammates' health and financial well‑being

Pay

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc. Eligible teammates may participate in incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria.