Universal Banker [Teller & CSR]

About the role

First Capital Bank is committed to supporting the communities we operate in and representing community banking at its best. We are growing rapidly, and offer a fun but ambitious atmosphere, with extensive opportunities for advancement.

Required qualifications & experience

• High School diploma or GED
• At least 1 year of experience as a Bank Teller, CSR, or similar role; preferably within the past 5 years
• Full time availability

Key metrics for success

• A demonstrated aptitude for critical thinking, effective time management, and rapid adaptability
• A high degree of integrity and conscientious handling of confidential customer information
• Ability to independently and reliably follow policies, procedures, and regulations
• Ability to identify potential fraud and take appropriate action to prevent loss
• A proven aptitude for effective and respectful communication with customers, colleagues, and superiors
• Willingness to "wear multiple hats" and genuinely participate in a supportive and collaborative team spirit

Major responsibilities

• Accurately and efficiently process customer transactions while providing excellent customer service
• Preserve the bank’s community spirit by actively engaging with all customers
• Introduce and sell bank products
• Proactively inform customers of additional products and self-service options (as appropriate), to enhance the customer experience and meet their financial needs
• Maintain a cash drawer, including cash handling and balancing
• Assist with other administrative/operational tasks, as requested by the Branch Manager
• Willingness to genuinely participate in a collaborative and supportive work environment

Benefits

• 2 weeks of sick time
• Vacation time starts at 2 weeks and increases with tenure
• 6 paid holidays guaranteed annually + up to 5 additional paid holidays (when they fall Sun-Fri)
• 5% match on retirement contributions
• Employer contribution to medical and dental insurance
• 3 medical plans to choose from, including a high deductible option
• No cost for employee-only basic vision insurance
• Employer-paid life and disability insurance
• Optional employee-paid critical illness, accident, hospital indemnity, term life and long-term care / permanent life insurance
• Medical and Dependent Care FSA
• Pet discount plan