Universal Banker | Shrewsbury

Primary Purpose

Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers.

Responsibilities

• Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships;
• Assess customer needs and effectively sell appropriate bank products and services;
• Responsible for performing teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures;
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention;
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.

Requirements

• Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services;
• Open new accounts business and personal and perform maintenance on existing accounts as requested, following established Bank policies and procedures;
• Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service;
• Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries;
• Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures;
• Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention;
• Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.

Qualifications

• High School Diploma or equivalent;
• 2-3 years experience in a direct customer service capacity, preferably in a banking environment;
• Prior experience in sales capacity preferred;
• Prior teller experience preferred.

Skills

• Exceptional inter-personal and customer service skills;
• Excellent communication skills – verbal, written, listening;
• Strong basic math skills;
• Working knowledge of banking software and/or ability to be trained and quickly learn;
• Working knowledge of bank products and services and/or ability to be trained and quickly learn.

Benefits

• Medical, dental, vision, life insurance;
• 401K;
• PTO & FSA;
• Total Rewards: Marketing competitive salaries and annual merit increase and bonus program.

Schedule

Full-time; Monday - Saturday, varying; 37.5-hour work week.

Pay

$22.25 - $23.00 hourly | $43,387.50 - $44,850.00 annually

Working Conditions/Physical Requirements

• Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc.
• Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment.
• Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers.
• Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time.