Universal Banker - Ridgeland

Responsibilities

• Maintains strong working relationships with internal and external customers and projects a positive and professional image of BankPlus.
• Possesses sales and service skills with a focus on loan, deposit, and cash management products.
• Performs relationship banker transactions accurately and efficiently, including issuing relationship banker/official checks, processing collection items, or other transactions not processed using the ITM, according to BankPlus procedures.
• Affords assistance and education to customers on the use of the ITM to handle daily transactions, if necessary.
• Ensures that ITM and cash recyclers are balanced and maintained in an accurate manner, as needed.
• Opens various deposit accounts and completes account servicing transactions, as requested by customer.
• Educates customers on emerging bank technology and digital solutions such as mobile and online banking.
• Sells and cross-sells bank products to new and established customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
• Works in DecisionPro and obtains NMLS number, as determined by level of training and management.
• Completes accurate consumer loan applications (including CreditPlus loans) and accepts customer paperwork for loan products.
• Processes check orders as requested by customer.
• Closes customer accounts as necessary following established Bank procedures.
• Processes wire transfer requests, issues stop payments and processes ACH returns.
• Affords assistance to customers requesting access to safe deposit box.
• Supports BankPlus marketing efforts including volunteer support and engages in outside customer calls.
• Participates in the bank's High-Rewards Connections Program and makes referrals to the Mortgage Center and Wealth Management.
• Participates in community activities that may generate new customer leads.
• Maintains a thorough knowledge of Bank products, services, policies, procedures, and appropriate regulatory issues as related to daily job functions including but not limited to: Bank Secrecy Act; Privacy Act; Fair Lending Act; Regulation E, etc.
• Completes required compliance training and adheres to the Bank's standard of conduct.

Requirements

• Bachelor's degree OR Two (2) or more years' experience in a similar or professional work environment
• Six (6) months cash handling experience
• General computer and typing experience with Microsoft Office Suite, to include Excel, Word, and Outlook
• Excellent verbal and written communication skills
• Ability to handle multiple tasks.