Universal Banker

Position Summary

This designation identifies tellers who primarily serve as tellers but are also cross-trained for new accounts work. Their primary duty is supporting the teller line, while they occasionally cover the new accounts area.

Essential Duties And Responsibilities

• Provide daily deposit services such as handling deposits, withdrawals, holds, loan payments, travelers checks, cashier’s checks, money orders, stop payments, telephone transfers, direct deposits, cash advances, and other related matters.
• Maintain cash drawer within prescribed limits.
• Purchase from and sell money to vault as needed.
• Accurately count, receive and disburse cash and accurately handle mutilated and bait currency.
• Verify and balance assigned cash drawer daily.
• Maintain cash over and short record.
• Absorb and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (i.e. Bank Secrecy Act, Regulation CC, E, DD, P, etc.), evidenced by appropriate application of these regulations in day-to-day operations.
• Absorb and maintain thorough understanding of security procedures; practice established procedures.
• Understand role in case of robbery, whether victim or bystander, and know proper post-robbery procedures.
• Maintain neat and orderly work area and ensure that all cash, negotiables and confidential records are secured and/or disposed of properly.
• Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Actively listen to our customers, and maintain a friendly, positive and professional attitude. Resolve difficult situations with tact and diplomacy. Look for creative ways to make customers feel appreciated and special.
• Opens new accounts and performs account maintenance requests.
• Actively take advantage of all sales opportunities, cross-selling bank products and services to new and existing customers, ensuring recommended products and services meet needs of customer.
• Actively participate in STEP program; attend appropriate sales and STEP training; utilize STEP program initiatives; work with manager to set STEP goals and make every effort to reach targeted goals.
• Make referrals to other business units for traditional and non-traditional banking products and services.
• Participate in sales programs to generate new customers.
• Arrange daily work plans to handle customer flow and bank processing requirements, provide customer service and meet bank record keeping requirements.
• Absorb and maintain knowledge of all bank products and services. Attend all required training.

Additional Duties And Responsibilities

• Assist others in the department/facility as needed and/or directed.
• May be assigned vault and/or ATM balancing responsibilities.
• May be assigned new account responsibilities.
• May be assigned other duties and responsibilities.
• May be assigned work or training at other assigned locations.