Universal Banker - Pipeline

Description

The Georgia Banking Company is always looking for talented Universal Bankers or Personal Bankers to join their team. To be considered for future openings, please apply now.

Service Area Responsibilities

• Proactively greet customers by performing lobby management activities to connect with customers and assess reason for visiting the branch.
• Adhere to the GBC Employee Service Standards and provide service excellence by going beyond the customer’s expectations both internally and externally.
• Process deposits, wires, and various loan payments. Record information in the system database and issue a receipt confirming the transactions.
• Provide exceptional customer service support for banking and teller transactions by bringing to life our service standards and the GBC Way.
• Resolve customer requests through proficient use of system tools, research, and navigation within the organization or escalation to an appropriate resource.
• Stay current on changes related to products, services, features, processes, and procedures.
• Operate the teller drawer, perform accurate transactions, balance each day, and verify cash totals.
• Additional duties may be assigned.

Sales Responsibilities

• Highly motivated team-player who is accountable for achievement of defined service and sales goals.
• Open accounts for new customers and maintain accounts for existing customers.
• Be responsible and accountable for keeping current on all changes and being knowledgeable of all Bank products, services, and promotions to communicate clearly and accurately to our customers and other personnel.
• Aid in community awareness events to increase bank outreach and foster new business opportunities.
• Educate customers on options for managing financial transactions by leveraging technology tools and resources.
• Identify and refer when appropriate to another Bank associate/department to discuss certain financial products/services.
• Proactively contact customers to present financial products/services or to offer a general financial overview.
• Administer consumer lending processes, educate customers regarding lending options, complete thorough loan applications, documentation.

Operational/Regulatory/Security Responsibilities

• Strictly adhere to Bank Secrecy Act requirements and apply organizational policies and procedures in all activities.
• Comply with all department and company policies, procedures, and overall security.
• Operate the teller drawer or virtual teller machines, perform varied account and customer servicing accountabilities.
• Notify appropriate Bank staff when a situation poses a potential risk or when a customer demonstrates suspicious behavior.

Requirements

• A High School Diploma or equivalent required with a minimum of 3 years of branch experience.
• Excellent verbal communication skills and the ability to speak concisely.
• Professional experience anticipating common customer concerns and analyzing current procedures and processes for available improvements.
• Experience in efficient personal organization and the ability to prioritize multiple tasks.
• Able to demonstrate in a professional manner, a sales-oriented and relationship building demeanor.
• Able to interact confidently with clients and fellow teammates.
• Demonstrates the ability to be detail oriented, able to multi-task and work independently and in a team environment is essential.
• Able to plan, schedule, and organize professional schedule to achieve strategic goals within established time frames.
• Able to be flexible and supportive reacting swiftly to change and adjusting priorities.
• Computer proficiency.
• Bi-lingual preferred.

AAP/EEO Statement

Equal Opportunity/Affirmative Action Employer Veterans/Disabled.