Universal Banker - Pennsburg (UPV)

GENERAL DUTIES AND RESPONSIBILITIES

• Models Q2 Service and Sales programs with creativity and energy such that goals are achieved, and quality standards are met or exceeded.
• Takes personal initiative and is a positive example for others to emulate.
• Buils customer relationships by being accountable for representing QNB to the customer in a courteous, confidential, and professional manner, and for providing prompt efficient and accurate service in processing transactions through consultative selling and cross-selling in a positive manner.
• Evaluates customer needs through the use of open-ended questions and refers customers to the appropriate resource.
• Opens, closes, and services every type of deposit product, able to take and disburse loans.
• Performs branch functions requiring an in-depth knowledge of branch transactions, including balancing cash drawer and/or a Teller Cash Recycler (TCR) at the end of the day, ATM, Vault Settlement, etc.
• Maintains daily office settlement.
• Aids in the training of personnel and may be a member of a committee (i.e. Safety Committee) and train personnel on the information obtained from attending committee meetings.
• Aids in processes and prepares branch cash and settlement.
• Able to relate to other people beyond giving and receiving instructions.
• Supports the community through involvement and participation in local volunteer and/or charitable organizations.
• Completes assigned compliance training in a timely manner and demonstrates ability to apply training to their duties and responsibilities.
• Required availability of all operating branch hours which can include holidays and weekends.
• Assumes additional job-related duties as requested.

REQUIRED TRAINING, EXPERIENCE AND EDUCATION

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Complete Universal Banker Certification Checklist and fulfill re-certification requirements annually.
• Interpersonal skills to represent the Bank in a positive way when dealing with both internal and external customers.
• Regularly required to stand for prolonged periods of time - all day if necessary.
• Recommendation to be promoted into this position by supervisor or SVP/CBO or EVP/CRO&CBBO.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires strong reading, writing and arithmetic skills. Completion of high school, vocational training or equivalent (completion of some college courses preferred but not required).
• Fulfills QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.
• PA Notary as needed by the Branch (To be determined by Branch Manager). If required, PA Notary must be maintained by completing renewal package prior to Notary Expiration.
• Ability to solve problems and carry on without supervision.

PREFERRED TRAINING, EXPERIENCE AND EDUCATION

• Successful completion of Banking Fundamentals and Consumer Lending. Other courses may be permitted per discretion of EVP/CRO/CBBO and SVP/CBO.
• Must have strong product knowledge and actively champion and coach for Q2 Sales and Service, referrals and product campaigns.

PHYSICAL DEMANDS

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to grasp objects; reach with hands and arms; balance, stoop kneel, or crouch; speak or listen.
• The employee must occasionally lift and/or carry up to 25 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.