Universal Banker - Oviedo

About the Role

At FAIRWINDS Credit Union, you'll be at the heart of our mission to help members achieve financial freedom. As a Member Service Specialist (Universal Banker) in our Oviedo Mitchell Hammock branch, you'll combine traditional banking expertise with a consultative approach focused on education, empowerment, and long-term relationships. You'll help members build savings, improve credit, purchase homes, pay off debt, and plan for the future by understanding their unique situations and providing tailored guidance.

Responsibilities

• Serve as the go-to resource for members by handling all teller and platform transactions accurately and efficiently.
• Open new accounts and recommend relevant products and services based on members' unique financial needs and goals.
• Build trust and deepen relationships through consultative conversations that support members on their journey to financial freedom.
• Recommend deposit accounts, loans, investment and insurance products, and digital banking tools aligned with members' financial goals.
• Help members identify lending solutions for important life milestones through inbound, outbound, and referral-based conversations.
• Deliver prompt support for service-related needs such as account maintenance and problem resolution.
• Promote and educate members on self-service tools including online banking, mobile apps, and ATMs.
• Serve as a keyholder when needed and support operational procedures including branch opening/closing and negotiable item custody.
• Maintain compliance with policies, procedures, and security protocols while supporting the branch team in achieving goals.

Requirements

• Demonstrated success in a member-facing role.
• Previous banking experience required.
• Previous lending experience in a financial institution required.
• Passion for helping people improve their financial well-being and achieve meaningful financial goals.
• Strong listening and communication skills to respond to members' needs.
• Comfortable navigating both transactional and consultative responsibilities in a fast-paced environment.
• Confident initiating financial conversations, uncovering member goals, and making thoughtful recommendations.
• Proven track record of achieving individual and/or branch goals.
• Excellent problem-solving and organizational skills.
• Able to adapt quickly and take initiative to serve where you're most needed.

Professional Development

At FAIRWINDS, we invest in your growth beyond traditional banking skills through our Financial Freedom development course. You'll have opportunities to:

• Receive Financial Freedom Coach training and certification.
• Learn milestone-based financial coaching techniques.
• Develop expertise in budgeting, savings, debt reduction, and financial wellness.
• Strengthen advisory skills while making a meaningful impact on members' lives.

Benefits

• 11 paid holidays and generous paid time off.
• 6% 401(k) match to build your future.
• $700 annual contribution to your Health Savings Account.
• Comprehensive maternity leave program.
• Medical, dental, vision, disability, and life insurance coverage.
• Leadership development, tuition assistance, and advancement opportunities.
• Rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program.

About FAIRWINDS Credit Union

Headquartered in Orlando and serving members for over 70 years, FAIRWINDS Credit Union is a mission-driven organization focused on changing members’ lives on the journey to financial freedom. Nationally endorsed by The Dave Ramsey Show, we champion a culture of integrity, accountability, and teamwork. Recognized as one of Forbes’ 2025 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose and growth are supported every step of the way.