Universal Banker -Ketchikan Financial Center

About the Role

Are you a people-person with a passion for problem-solving and a knack for numbers? Do you dream of a career where every day is different, your ideas matter, and your impact is real? As a Universal Banker, you'll be the ultimate customer experience champion combining your teller skills, financial know-how, and sales savvy to help our clients thrive. From opening accounts and answering questions to uncovering solutions that help people meet their financial goals YOU are the go-to guide in their banking journey. Whether you're just starting out or already a banking superstar, we have a spot for you on our dynamic team (Universal Banker I, II, or III).

Responsibilities

• Be the face of the bank: Greet customers, handle transactions, and make their day better.
• Solve problems like a pro: Assist with everything from deposits and withdrawals to account management and loan payments.
• Build real relationships: Get to know your customers and help them plan, save, and succeed financially.
• Think like an advisor: Suggest products and services that actually make a difference.
• Stay sharp: Learn new systems, keep up with regulations, and level up with ongoing training.
• Lead by example (UB III): Step up when management is away, mentor new teammates, and keep operations running smoothly.

Requirements

Universal Banker I

• 6+ months in cash-handling, retail, or hospitality

Universal Banker II

• 1+ year in banking OR 2+ years in customer service/cash-handling
• Degree in a related field can replace experience

Universal Banker III

• 3+ years of banking experience
• Leadership and mentoring experience preferred
• Able to run the branch in a pinch!

Skills

• Stellar communication and people skills
• Detail-driven and highly organized
• Great under pressure and loves a good challenge
• Tech-savvy with MS Office and banking software
• Team player, self-starter, and fast learner

Benefits

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match
• Paid Parental Leave
• Education Assistance
• Employee Assistance Program
• Employee Wellness Program and much more!

Pay

Minimum for Universal Banker I is $22.00/hour. Pay is depending on experience.