Universal Banker in Palestine

Responsibilities

• Explain products and services available and assist customers in selecting the most appropriate options to meet their financial needs.
• Call on potential or existing customers to develop new business or retain existing business.
• Interview customers to assess financial needs and correspond with applicants or creditors to resolve application questions.
• Cross-sell the bank’s products and services.
• Provide superior customer service, building strong relationships to ensure customer loyalty and satisfaction.
• Open deposit accounts, process teller transactions, take loan applications, and respond to customer inquiries or issues.
• Perform all transactions according to specified guidance and prepare required documentation.
• Answer telephone calls, take messages, forward calls, or provide assistance to customers as needed.
• Approve loans within specified limits or refer to a specified lender for approval.
• Cross-train in other areas to provide assistance and back up to ensure quality customer service.
• Participate in developing a teamwork atmosphere by attending meetings, treating co-workers with respect, and contributing to departmental goals.
• Understand banking regulations pertaining to deposit and loan products.
• Ensure all documentation for new loan and/or deposit accounts is complete and accurate according to policy.
• Maintain an organized and adequately supplied work area.
• Maintain compliance with bank policies, procedures, goals, and objectives, including customer confidentiality.
• Enhance professional growth and development through participation in education programs, current literature, and in-service meetings.