Universal Banker in Emory

Responsibilities

• Explains products/services available and assists in the selection of the most appropriate product/services for the customer.
• Calls on potential or existing customers to develop new business or retain existing business.
• Interviews customer to adequately perform assessment of financial needs.
• Corresponds with or interviews applicant or creditors to resolve questions regarding application information.
• Cross-sells the Banks' products/services.
• Exhibits superior customer service as an Austin Bank team member.
• Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
• Helps promote a loyal relationship between the customer and Austin bank.
• Provides prompt, efficient, and friendly service to customers and potential customers.
• Opens deposit accounts, processes teller transactions, takes loan applications, responds to customer inquiries, resolves issues, recognizes and refers cross-sell opportunities as appropriate.
• Performs all transactions according to specified guidance and prepares all required documentation.
• Answers telephone calls taking messages, forwarding calls or providing assistance to customers as needed.
• Approves loans within specified limits or refers to specified lender for approval.
• Cross-trains in other areas in order to provide assistance. Provides back up as needed to insure quality customer service.
• Participates in developing a teamwork atmosphere with co-workers as part of branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
• Has a clear understanding of banking regulations pertaining to deposit and loan products.
• Ensures all documentation on new loan and/or deposit accounts is complete and accurate according to policy.
• Maintains an organized and adequately supplied work area.
• Maintains compliance with Bank policies, procedures, goals and objectives. Adheres to procedures for customer confidentiality.
• Enhances professional growth and development through participation in education programs, current literature, and in-service meetings, etc.