Universal Banker III

With $1.9 billion in assets, over 200 employees and 16 banking and lending locations throughout the Merrimack Valley and Southern New Hampshire, Lowell Five plays a vital role in the economic vitality of the region. Employees are engaged in leadership roles for numerous community boards and organizations. The bank offers career development and educational programs to support personal and professional growth, along with a comprehensive benefits package.

Responsibilities

• Supervises and schedules daily activities of Tellers, Universal Bankers I and II; delegates work, maintains attendance records, and oversees daily proof and balancing.
• Manages branch cash operations, including vault management, inventory of negotiable instruments, compliance, security requirements, and adherence to cash handling policies.
• Performs security functions: opens main vault, verifies and distributes cash to staff, and balances vault as scheduled.
• Opens new accounts, assesses customer needs, provides information, and processes paperwork.
• Assists customers with consumer loan applications and provides advisement on loan products.
• Provides digital technical support, advisement, and onboarding for customers.
• Balances ATM, maintains safe deposit records, and processes wire transactions.
• Balances branch transactions at close of business day and completes periodic audits of compliance reports.
• May open and close branch office following established procedures.
• Delivers excellent customer service, resolves complaints, and provides backup to Assistant Branch Manager as needed.
• Performs Teller duties and other operational tasks to meet branch requirements.
• Serves as Notary Public.
• Supports business development by modeling positive sales behavior, coaching staff, identifying sales opportunities, and maintaining customer relationships.
• Promotes and utilizes CRM (Salesforce) within the branch team.
• Advises customers on consumer and business products, including cash management services, and makes referrals to other bank departments.
• Fosters an inclusive team environment and assists in training and developing staff on best practices.
• Contributes to performance evaluations and promotional recommendations.

Requirements

• High School diploma or equivalent preferred.
• Previous cash handling and customer service experience in retail, including at least one year in a Universal Banker II position or equivalent.
• Thorough knowledge of bank products, services, policies, and procedures.
• Customer-focused with strong relationship-building skills.
• Excellent oral communication skills; ability to be concise, clear, and consistent.
• Capable of working independently and solving problems.
• Proven supervisory skills with ability to coach staff and manage performance expectations.
• Detail-oriented with strong organizational skills; ability to multitask, prioritize, and adapt to changing environments.
• Extensive experience using office equipment and applications: Microsoft Office, CRM, core banking system, digital banking solutions, cash recycler, and discriminator.
• Flexibility to work opening and closing hours as required by branch schedule, including occasional changes in work location.
• Ability to lift office supplies weighing up to 25 pounds occasionally.

Pay

The hourly range for this position is $26.50–$28.00 per hour. Actual compensation will be determined based on relevant education, experience, and skills.