Universal Banker

About the role

Mechanics Bank is seeking a full-time Universal Banker to join our team at the Seaside, CA Branch.

Responsibilities

• Performs routine teller transactions and works directly with customers.
• Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines.
• Works quickly to service customers waiting in line while maintaining close attention to detail and complying with all policies, procedures and regulatory guidelines.
• Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.
• Affords comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch.
• Affords exemplary customer service both in person and over the phone.
• Represents the Bank to the customer both in conduct and attire in a courteous and professional manner.
• Responds to inquiries accurately, promptly, and efficiently.
• Performs follow-up calls to new and existing customers to ensure customer satisfaction and answers any questions.
• Maintains an awareness of criminal scams used against banking customers.
• Reviews account completely prior to performing overrides.
• Maintains compliance with established internal operational standards and Federal and State regulations to protect the interest of the Bank and customers; reviews the work of others for compliance.
• May participate in monthly branch audit functions or daily review of operational reports.

Requirements

• High School Degree or GED required.
• Minimum of 2 years of customer service experience required.
• Minimum of 1 year banking and cash handling experience required.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Qualifications

• ADA Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Skills

• High School Degree or GED required.
• Additional experience may be considered in lieu of degree.
• Excellent interpersonal skills, attention to detail, and customer service.
• Ability to work independently and collaborate effectively as a team member.
• Ability to make decisions using information available.
• Working knowledge of Bank deposit products and services.
• Working knowledge of Bank's consumer loan products.
• Basic knowledge of alternative Bank services and vendor provided products.
• Ability to persuade, including the value and benefits of using the Bank's services and products.
• Knowledge of applicable Bank policies and procedures.

Benefits

• Comprehensive employee benefits program.
• Health benefits effective the first day of the month following or coinciding with their date of hire.
• Health Savings Account with employer contribution.
• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit.
• 401(k) and Roth 401(k) with company contribution.
• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program.
• Supplemental Health plans, Voluntary Legal and Identity Theft Services.
• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year.
• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply).

Pay

$21.00 - $28.00 hourly.

Schedule

10-20% travel.