Universal Banker II - Newtown

Duties and Responsibilities

• Greet customers with a warm and friendly smile, creating a welcoming atmosphere.
• Provide service to customers in a timely and professional manner.
• Expand the customer base through consultative sales techniques.
• Perform all tasks associated with the direct handling of funds received or paid to customers.
• Operate a Universal Banker terminal.
• Cross-sell Bank products.
• Process customer and Bank transactions efficiently and accurately.
• Handle large sums of cash and maintain assigned limits.
• Cash settlement.
• Additional responsibilities in support of branch leadership and goals.

Requirements

• High School diploma or equivalent.
• Minimum of two years of face-to-face customer service experience, preferably in a banking or retail environment with cash handling experience.
• PC Literacy.
• Experience with Sales force or comparable Customer Relationship Management system a plus.
• NMLS or Notary a plus.
• Proficient in using banking software and technology, with a high level of accuracy in cash handling and transaction processing preferred.
• Knowledge of banking regulations and compliance standards preferred.
• Knowledgeable of Bank products such as Mortgages, Auto Loans, Home Equity.
• Strong interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
• Detail-oriented with excellent organizational and multitasking abilities.
• Excellent judgment, decision, and problem-solving skills.
• Able to maintain confidentiality, use tact and diplomacy.
• Able to adapt to changing priorities and work effectively in a fast-paced environment.
• Positive attitude, with a genuine passion for helping others and providing exceptional customer service.
• Commitment to personal and professional growth, with a desire to learn and develop new skills.
• Professional demeanor and appearance, reflecting our bank's commitment to excellence.

Qualifications

• Prolonged periods sitting at a desk and working on a computer.
• Candidate must have the ability to learn and sell bank products and services.
• Must have the ability to function in a financial institution/branch environment and utilize standard office equipment.
• The ideal candidate must be outgoing and proactive with strong listening and verbal communications skills.
• Some physical requirements include but are not limited to lifting heavy coin trays and standing or sitting for prolonged periods of time while working on a computer.
• Willingness to travel locally to attend training or support bank staffing needs.

Benefits

• Great benefits.
• Performance-based pay.
• A meaningful role.
• Resources to help your success.

Skills

• Customer service strategies.
• Banking regulations and compliance standards.
• Banking software and technology.
• Bank products such as Mortgages, Auto Loans, Home Equity.
• Customer relationship management systems.
• Financial analysis and reporting.
• Product knowledge and sales techniques.

Pay

TBD

Schedule

TBD

Benefits

• Commensurate with experience.
• Not specified.
• N/A.
• Varies.

Company Information

Firstrust Bank is an Equal Opportunity Employer. Firstrust Bank provides equal employment opportunity without regard to race, color, creed, sex (including pregnancy), age, gender, (including gender nonconformity and status as a transgender or transsexual individual), physical or mental disability, religion, national origin, genetics, marital status, veteran’s status, ancestry, citizenship, sexual orientation, or other characteristics protected by applicable law. This policy applies to all areas of employment, including, without limitation, recruitment, hiring, training and development, promotion, transfer, termination, compensation, benefits, and all other conditions and privileges of employment in accordance with applicable federal, state and local laws.

Contact Information

If you have a disability and need an accommodation to complete the application process, please email Firstrust Bank Human Resources Department at HResources@firstrust.com. Include your full name, best way to reach you, and the accommodation needed to assist with the application process.