Universal Banker I (Teller) - $500 Sign-On Bonus

About the role

At Nicolet National Bank, the Universal Banker I plays a key role in driving new customers and business while expanding existing relationships, serving as a trusted frontline advisor who reflects the bank’s culture, values, and commitment to an exceptional customer experience.

Responsibilities

• Provide welcoming and professional service across in‑person, phone, and digital channels.
• Engage customers in needs‑based conversations to understand goals and introduce appropriate solutions.
• Deliver prompt assistance for routine servicing inquiries; escalate or refer as needed.
• Build trust by following through on requests and ensuring customers feel valued.
• Contribute to the achievement of business objectives by conducting internal and external sales calls and other business development activities.
• Accurately process deposits, withdrawals, loan payments, transfers, cashier’s checks, and other transactions.
• Maintain proper cash handling, dual‑control procedures, balancing routines, and vault/ATM support as assigned.
• Identify suspicious activity, follow fraud‑prevention steps, and escalate concerns promptly.
• Identify customer needs and refer opportunities to Personal Bankers or lending specialists for new accounts, consumer loans, home equity loans/lines, and credit cards.
• Educate customers on digital tools such as mobile banking, online banking, and e‑statements.
• Support achievement of branch sales and referral goals through disciplined engagement and follow‑up.
• Research and resolve routine issues such as transaction discrepancies, fee questions, and debit‑card concerns within authority.
• Escalate more complex servicing matters to Personal Bankers or leadership.
• Adhere to operational standards, security practices, and regulatory requirements including BSA/AML, KYC, OFAC, Reg CC, and Reg E.
• Protect customer data, ensure confidentiality, and follow documentation procedures.
• Maintain audit‑ready accuracy in all teller work and branch support tasks.
• Participate in daily huddles and collaborate with team members to meet branch goals.
• Support community outreach efforts and represent Nicolet in local engagement activities.
• Assist with branch operations needs such as supplies, scheduling coverage, or special projects.
• Uphold Nicolet’s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations.
• Understand and communicate the value of diversity within the workplace and work successfully with others without regard to protected characteristics.

Qualifications

• High school diploma or equivalent required.
• 1+ years of cash‑handling and customer‑service experience required.
• Prior banking or retail financial‑services experience preferred.

Skills

• Strong customer‑service, communication, and interpersonal skills.
• Accuracy, attention to detail, and strong cash‑handling discipline.
• Ability to identify customer needs and confidently make referrals.
• Working knowledge of deposit products, digital tools, and basic banking services.
• Ability to manage multiple tasks in a fast‑paced environment.
• Proficiency with banking systems, digital platforms, and Microsoft Office.

Benefits

• Medical, Dental, Vision, & Life Insurance
• 401(k) with a company match
• PTO & 11 ½ Paid Holidays